HR Admin Assistant - 12-Month FTC/Secondment

West Midlands Police; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional police force based in Birmingham is looking for a dynamic HR Admin Assistant to provide customer-focused services. The role involves delivering first-class support, understanding HR processes, and engaging with diverse individuals. Strong communication skills and a proactive attitude are essential. This position operates Monday to Friday from 08:00 to 16:00. Suitable candidates will undergo vetting and medical checks.

Benefits

Disability Confident interview scheme

Commitment to diversity and inclusion

Qualifications

• Proactive individual with a passion for customer service.
• Ability to engage with a diverse range of people.
• Keen willingness to learn and fill knowledge gaps.
• Collaborative team player in a goal-oriented environment.

Responsibilities

• Deliver first-class customer services across multiple channels.
• Become knowledgeable in HR policies and processes.
• Respond to customer inquiries via various communication methods.
• Promote self-service options for customers.
• Provide recommendations to improve service quality.

Skills

Customer service passion

Strong communication skills

Team collaboration

Job description

Overview

West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class, multi-channel, customer-focused services while contributing to the safety and wellbeing of the West Midlands region.

Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Become knowledgeable in all aspects of HR policies, processes, systems, service level agreements, and performance targets.
• Collaborate with a goal-oriented team to achieve outstanding outcomes for our customers.
• Respond promptly to customer inquiries via face-to-face interactions, emails, phones, and letters, ensuring all services are delivered right the first time, on time, and in the simplest manner.
• Place the customer experience at the heart of every service delivered.
• Actively promote the use of self-service and new ways of working, empowering customers with the tools they need.
• Provide innovative recommendations to improve service quality, cost-effectiveness, and overall customer satisfaction.

What We’re Looking For

• A proactive individual with a passion for customer service and a drive to excel in your role.
• Strong communication skills and the ability to engage with a diverse range of people.
• A keen willingness to learn and quickly fill knowledge gaps.
• A collaborative team player who thrives in a goal-oriented environment.

Additional Information

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Hours: Monday to Friday - 08:00 - 16:00

Interviews: Interview dates to be confirmed.

Contact: For further information, please contact Natalie James-Wall ([e-mail]) or Rohini Begum ([e-mail]).

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities