Housing Support Worker

Nacro; Hastings; Hybrid; GBP 27,000; Part time

Job summary

A leading support service organization is seeking a Housing Support Worker to assist individuals in the criminal justice system. The part-time role (20 hours/week) focuses on supporting service users, managing properties, and collaborating with various agencies. Essential skills include strong interpersonal communication and excellent organizational abilities. Benefits include £26,584 per annum, generous holiday, and flexible working options.

Benefits

25 days holiday plus bank holidays

Occupational sick pay

Flexible working options

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Ability to balance service user needs with company mission.
• Excellent organisational skills to manage multiple priorities.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet Decent Homes Standard.
• Collaborate with probation services and housing authorities.

Skills

Engaging with people

Organisational skills

ICT skills (Outlook, Word, Excel)

Job description

Housing Support Worker – part‑time role based in Hastings. Join Nacro’s CAS‑2 team to help people change their lives and gain a grounding in the criminal justice system.

Role Overview

This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re‑establish crime‑free independent lives.

Key Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits

• £26,584 per annum (base £25,584 + £1,000 unsociable hours).
• 25 days holiday plus bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits.
• Part‑time 20 hours per week (including a 5‑hour paid lunch break) on a rolling rotational basis.

Notes

We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. Applicants must have the right to work in the UK.

Apply

Ready to make a difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.