Housing Standards Apprentice - Regulatory Compliance Officer

South Norfolk and Broadland Council; Norwich; On-site; GBP 24,000; Full time

Job summary

A regional council in the UK is offering an exciting apprenticeship opportunity in Housing Standards. As an apprentice, you will gain essential skills while contributing to meaningful outcomes for vulnerable residents. The role includes supporting team operations and studying for a Level 4 Regulatory Compliance Officer (Housing) qualification. Candidates should be customer-focused, have strong communication skills, and meet the apprenticeship entry requirements.

Benefits

Flexible working hours

Employee discounts

Competitive holiday allowance

Local Government Pension Scheme

Qualifications

• Genuine interest in housing, both structural and occupational.
• Must meet the minimum entry requirements for apprenticeships in England.
• No substantial skills or qualifications at Level 4 or higher in the subject.

Responsibilities

• Support day-to-day team operations and deliver excellent customer service.
• Gain experience across a range of tasks, including liaising with agencies, contractors, and tenants.
• Assist in developing specifications for property adaptations.
• Help resolve housing condition issues and support vulnerable residents.

Skills

Customer service

Communication skills

Time management

Education

English and maths at Level 2 (GCSE 4 and above / A–C)

Job description

Location

Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

Application Deadline

Thursday, December 4, 2025

Salary Band

Apprentice - £23,549

Hours

37 hours per week

Contract Type

Fixed term apprentice contract for 2 years

Job Summary

Housing Standards delivers a range of interventions to support vulnerable residents with housing‑related issues, from grants to adapt properties to enforcement of rental standards that ensure safe and appropriate living conditions. We're offering an exciting opportunity to join our Housing Standards team as an apprentice, contributing to meaningful outcomes while studying for an accredited qualification. The successful candidate will develop the technical skills needed to support enforcement initiatives and grant programmes. You'll study for the Level 4 Regulatory Compliance Officer (Housing) apprenticeship, with dedicated study time during working hours. The course covers property defect identification, landlord engagement, and relevant legislation to ensure compliance.

Key Responsibilities

• Support day-to-day team operations and deliver excellent customer service
• Gain experience across a range of tasks, including liaising with agencies, contractors, and tenants
• Assist in developing specifications for property adaptations
• Help resolve housing condition issues and support vulnerable residents

About You

You’ll have a genuine interest in housing, both structural and occupational and be a customer‑focused team player. Strong communication skills and time management are essential. You must also meet the minimum entry requirements for apprenticeships in England.

Minimum entry requirements for apprenticeships in England include:

English and maths at Level 2 (GCSE 4 and above / A‑C). If you have not previously achieved these grades, or if you are unable to provide evidence of the qualifications, you may need to complete these qualifications during your apprenticeship training.

As this is a Level 4 Apprenticeship Regulatory Compliance Officer (Housing) Apprenticeship qualification, you should not already possess substantial skills or qualifications of the same level or higher, in this subject.

You must be a citizen of the UK or European Economic Area (EEA) or have lived in the UK or EEA for the past 3 consecutive years and have a Right to work in the UK.

Closing Date

23.45pm 14th December 2025

Interview Date

5th January 2026

Further Information

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Kevin Philcox - Housing Standards Senior Manager

[e-mail]
Tel: [phone]

People Team

[e-mail]
Tel: [phone]

Why Join Us?

We offer flexible working hours for most office‑based roles, allowing for a healthy work‑life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website.

How to apply

If you are an external applicant, please apply via our website.

For internal applicants, please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.