Housing Solutions Manager

Broxbourne Borough Council; Broxbourne; On-site; GBP 39,000 - 47,000; Full time

Job summary

A local government authority in Broxbourne seeks an experienced Housing Solution Manager to lead the Housing Solutions Team, focusing on preventing homelessness and providing housing advice. Ideal candidates will possess strong leadership skills, experience in the public sector, and a commitment to helping communities. The role offers a competitive salary and an array of benefits including generous leave and pension package.

Benefits

Generous leave entitlement

Training and development program

Local Government Pension Scheme

Free membership to local leisure centres

Qualifications

• Experience in the public sector preferred, particularly in housing.
• Computer literacy is required.
• Experience in a customer-facing role dealing with vulnerable individuals is desirable.

Responsibilities

• Lead the team that assesses homelessness applications.
• Provide strategic oversight of housing service delivery.
• Ensure smooth day-to-day service operations.

Skills

Leadership

Customer service

Assessment of housing applications

Education

Minimum of five GCSEs including English and Maths

Job description

Housing Solution Manager (Ref: HSM)

Salary £46,233.72

This is an exciting opportunity for an enthusiastic individual to lead the Housing Solutions Team at Broxbourne Council. We are looking for an experienced manager to join the team to deliver an excellent homelessness prevention and housing advice service. The team is busy and forward‑thinking, always looking to secure the best possible solutions for households with housing needs, and needs a strong leader with the same aims.

The role will lead the team to support those at risk of homelessness to resolve their housing needs and find settled accommodation for homeless households. Providing leadership and strategic oversight of service delivery, as well as ensuring the smooth day‑to‑day running of the service, this role is vital to the success of the Council’s objective to minimise homelessness.

Responsibilities

• Lead the team that assesses homelessness applications and provides effective housing advice.
• Provide leadership and strategic oversight of service delivery.
• Ensure smooth day‑to‑day running of the service.
• Apply housing law and policy to individual cases through careful assessment of circumstances, investigations and enquiries in a consistent and transparent way.

Qualifications and Experience

• Minimum of five GCSE or equivalent passes (at least grade C), including English and Maths.
• Computer literate.
• Experience in the public sector preferred; specific housing related experience and/or qualification an advantage.
• Experience in a busy, varied, customer‑facing role dealing with vulnerable or disadvantaged people desirable.
• Commitment to working collaboratively as part of the wider housing team to help local people and families and make a difference to their lives.
• A full driving licence would be advantageous.
• Disclosure and barring service check required as the role works with children or vulnerable clients.

Values

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). These values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward‑thinking solutions.

Commitments

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

Benefits

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Application

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by 11 December 2025 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: [phone], Email: [e-mail]
Website: www.broxbourne.gov.uk