Housing Solutions Assistant

Career Choices Dewis Gyrfa Ltd; Conwy; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An organization in the housing sector is seeking a motivated individual to join their Housing Solutions Team in Conwy. This frontline role involves delivering flexible services to vulnerable people experiencing homelessness or in housing need. The position requires strong resilience and the ability to work closely with various departments. The job offers flexible working arrangements between home and the office.

Benefits

Flexible working solutions

Positive work-life balance

Qualifications

• Extremely motivated and resilient individual.
• Ability to work flexibly and prioritize work.

Responsibilities

• Deliver a first-class service to vulnerable people.
• Act as first point of contact for those in housing need.
• Triage and sign-post new cases.
• Work with Housing Solutions Assessment Officers.
• Maintain a prioritized, team-player approach.
• Work flexibly from home and office.

Job description

Overview

Do you want to make a difference to households in housing need? We are looking for an extremely motivated and resilient individual to join our Housing Solutions Team to help prevent and relieve homelessness in Conwy. You will be the frontline professional delivering a first‑class, modern and flexible service to some of the most vulnerable people in the County. You will work as part of a team of Housing Support Assistants to be the first point of contract for people experiencing homelessness or in housing need. This could be in person or over the phone. You will work closely with the Housing Solutions Assessment Officers and Duty to ensure appropriate triaging, sign‑posting and data inputting of new cases to support the service. We have recently restructured as we move forward with our Rapid Rehousing Transition Plan, aiming to make homelessness rare, brief and unrepeated in the County. Housing Solutions is a fast‑paced frontline team and the ability to be flexible, prioritise work and be a team player is the key to success in this role. You will have the opportunity of working flexibly from both home and the state‑of‑the‑art ‘Coed Pella’ office in Colwyn Bay, which allows you to be in contact with partner departments including Social Care, Youth Justice, Education, Youth Services and many others. We promote and understand the importance of a positive and healthy work life balance and can offer a range of flexible working solutions.

Responsibilities

• Deliver a first‑class, modern and flexible service to vulnerable people in the County.
• Act as frontline professional and first point of contract for people experiencing homelessness or in housing need.
• Triage, sign‑post and input data for new cases in line with the Rapid Rehousing Transition Plan.
• Work closely with Housing Solutions Assessment Officers and Duty to ensure appropriate triaging, sign‑posting and data inputting of new cases.
• Maintain fast‑paced, prioritised, team‑player approach to succeed in a transformational change environment.
• Flexibly work from both home and the ‘Coed Pella’ office in Colwyn Bay to liaise with partner departments.

Proud member of the Disability Confident employer scheme