Housing Sales Support Coordinator

Reed; Croydon; On-site; GBP 80,000 - 100,000; Part time

Job summary

A large housing association is seeking a Housing Sales Support Coordinator on a temporary basis in Croydon. This hybrid role involves handling customer enquiries related to housing resales and staircasing. Candidates should have a background in customer service, excellent communication skills, and strong organizational abilities. The hourly rate is £16.44 PAYE or £20.79 via Umbrella, with a work schedule of 2 days in the office and 3 days from home.

Qualifications

• Proven experience within a customer-focused environment, preferably within housing.
• Excellent written communication skills.
• Organized with a proven track record in maintaining accuracy.

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Manage team mailboxes within the service level agreement.
• Ensure all telephone calls are responded to and managed within SLA.

Skills

Customer-focused experience

Excellent telephone manner

Data management skills

Proficient in Microsoft Excel

Organizational skills

Tools

Microsoft Word

Job description

Overview

We are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach.

• Location: Hybrid, Croydon (2 days from the office, 3 days from home)


• Job Type: Temporary till start of March 2026


• Hourly Rate: £16.44 PAYE OR £20.79 Umbrella

Responsibilities

• Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process.


• Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA).


• Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA.


• Maintain customer folders and sales trackers with the highest level of accuracy.


• Assist the team with document creation, obtaining necessary documents from internal/external teams to support resales instructions, and updating trackers.

Qualifications

• Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership


• Excellent telephone manner and written communication skills.


• Highly skilled in data management systems.


• Proficient in Microsoft Excel and Word.


• Well-organised with a proven track record in maintaining accuracy and an eye for detail.


• Capable of working in a fast-paced environment and meeting tight deadlines.


• Experience in creating documents, reports, and files efficiently.


• Desirable: Experience in property sales and/or Shared Ownership and understanding of the conveyancing process.

How to apply

To apply for the Housing Sales Support Coordinator position, please submit your CV detailing your relevant experience.