Housing Repairs Officer

Eden Brown; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking Housing Repairs Administrators for a full-time office-based role in London. Responsibilities include managing repair requests, ensuring quality service for residents, and verifying quotes. Ideal candidates will have some experience but are encouraged to apply if they can start ASAP. The pay rate is £18.86 per hour.

Qualifications

• Ideally have Housing Repairs experience.
• Ability to start ASAP.

Responsibilities

• Action repairs requests with urgency.
• Review and accept quotes meticulously.
• Confirm work matches expectations before payment.
• Keep internal and external customers informed.
• Ensure a good experience for residents.
• Prioritize serious issues in repairs.
• Verify costs using the Schedule of Rates.

Skills

Housing Repairs experience

Customer service skills

Attention to detail

Problem-solving

Job description

Overview

Nottinghill Genesis are looking for 2 Housing Repairs Administrators to start ASAP, working out of both their Kingcross office and Hammersmith Office. This will be on a 5 week rota — 3 weeks at Hammersmith and 2 weeks at Kings Cross. Hours are Monday to Friday, 9am to 5pm. This is an office-based role, so no working from home.

Responsibilities

• Action repairs requests with urgency to ensure issues are fixed quickly.
• Be meticulous when reviewing and accepting quotes; check if contractor costs are reasonable.
• Confirm that the repair work matches what was promised before paying.
• Be proactive in preventing repairs from getting stuck and ensure each repair is finished quickly and well.
• Keep internal and external customers informed about progress and timelines.
• Answer questions online or in person and record everything on Workwise.
• Ensure residents have a good experience with their repairs and understand needs of customers and colleagues to deliver effectively.
• Triages/diagnoses repairs to prioritise serious issues, allocate resources cost-effectively, and enhance customer satisfaction.
• Analyse quotes/variation orders and invoices, verifying costs and works using the Schedule of Rates (SOR); liaise with the appropriate authority if approvals are required.
• Investigate causes to determine if a repair should be recalled or closed down; liaise with all parties concerned.

Qualifications

• Ideally Housing Repairs experience, but not essential.
• Ability to start ASAP.

Other details

Pay rate is £18.86 per hour.

Please forward your most recent CV to the address provided.

About the employer

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.