Housing Repairs Customer Advisor - Drive Self-Serve

Brackenberry Limited; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local authority partner in Swindon seeks a Customer Services Officer (Housing) for a 6.5-month contract with potential for extension. The ideal candidate will handle inbound inquiries about Housing Repairs using call center technologies, ensuring a professional service. Key responsibilities include empowering residents for self-service and strict adherence to the Data Protection Act. Immediate availability is required.

Qualifications

• Ability to use call centre telephony systems and digital e‑mail technology effectively.
• Proven experience in a customer‑facing role, ideally within a contact centre or administrative environment.
• Ability to establish facts through effective questioning and active listening.
• Solid understanding of the Data Protection Act and confidentiality maintenance.
• Strong organisational skills for managing inbound repairs reporting and documentation.

Responsibilities

• Answer inbound calls and emails from customers.
• Listen attentively to customer needs and ask relevant questions.
• Provide support to customers for self-service options.
• Adhere to the Data Protection Act and council policies.
• Manage and process reports about housing repairs.

Skills

Call centre telephony systems

Customer-facing experience

Effective questioning

Active listening

Organisational skills

Job description

A local authority partner in Swindon seeks a Customer Services Officer (Housing) for a 6.5-month contract with potential for extension. The ideal candidate will handle inbound inquiries about Housing Repairs using call center technologies, ensuring a professional service. Key responsibilities include empowering residents for self-service and strict adherence to the Data Protection Act. Immediate availability is required.