Housing Relets team leader Providing

CRA GROUP RECRUITMENT AND PAYROLL LTD; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local authority is seeking a Housing Relets Team Leader to manage the delivery of maintenance voids and responsive repairs. You will lead contractors and internal teams to ensure high-quality property maintenance services, improve operational efficiency, and ensure compliance with Health and Safety regulations. The ideal candidate will have extensive experience in housing maintenance and contract management, excellent communication skills, and the ability to manage complex customer issues. This role offers a hybrid working model with a closing date of 17/11/2025.

Qualifications

• Proven experience managing voids responsive repairs or maintenance operations.
• Strong background in contract management and budgeting.
• In-depth knowledge of housing compliance standards.
• Experience in leading teams and managing multi-contractor environments.

Responsibilities

• Manage and supervise contractors for repair and renovation works.
• Prepare and deliver timely void property works.
• Lead maintenance operations managing approximately 6 million budget.
• Ensure compliance with health and safety regulations.
• Handle complex customer issues ensuring strong satisfaction.

Skills

Contract management

Budget control

Performance monitoring

Communication skills

Organisational skills

Analytical skills

Knowledge of Health & Safety legislation

Experience in housing maintenance

Tools

Repairs management systems

MS Office

Housing software

Job description

3 months contract with a Local Authority

Job Summary

The Housing Relets Team Leader will manage and oversee the delivery of maintenance voids and responsive repair works across the Councils housing stock ensuring safe compliant and cost-effective use of assets. Responsible for leading contractors and internal teams to deliver high-quality property maintenance services ensuring void properties are repaired and re-let promptly to minimise rent loss. The post holder will take accountability for Health and Safety compliance asset condition customer satisfaction and the smooth operational management of housing property services. Reporting to senior managers within the Housing Property Team this role contributes to efficient asset management process improvement and delivery of excellent customer service in line with Council values.

Key Duties / Accountabilities

• Manage procure and supervise contractors delivering inspection repair risk assessment and renovation works to Council-owned dwellings.
• Plan prepare and deliver void property works to time cost and quality standards ensuring quick turnaround for re-let.
• Lead on responsive maintenance and capital works managing budgets of approximately 6 million per annum.
• Identify and diagnose property defects arrange appropriate remedial works and ensure compliance with safety and housing regulations.
• Oversee Health & Safety including inspection of dwellings risk assessments and compliance with fire safety asbestos and gas regulations.
• Monitor contractor performance set KPIs and drive service improvement initiatives.
• Ensure all property information certificates and compliance records are accurately captured and maintained.
• Handle complex customer issues and complaints ensuring positive resolutions and strong customer satisfaction.
• Provide leadership and direction to the Relets and Maintenance team fostering collaboration performance and accountability.
• Contribute to emergency planning and participate in the out-of-hours standby rota as required.

Skills / Experience

• Proven experience managing voids responsive repairs or housing maintenance operations within a local authority housing association or similar environment.
• Strong background in contract management budget control and performance monitoring.
• In-depth knowledge of Health & Safety legislation housing compliance and property condition standards.
• Experience leading and motivating teams and managing multi-contractor environments.
• Excellent communication and stakeholder management skills with the ability to liaise effectively with residents contractors and council officers.
• Strong organisational and analytical skills with the ability to diagnose repair issues and oversee remedial action.
• Proficient in repairs management systems asset databases and general IT tools (MS Office housing software etc.).
• Understanding of social housing legislation void management and customer care principles.

Additional Information

The closing date: 17 / 11 / 2025.

Full UK driving licence and willingness to travel across the Central Bedfordshire area.

Hours : 37 per week (Monday to Friday flexibility required).

Hybrid Working : Office site and home-based work as required.