Housing Registration Officer

Thurrock Council; Thurrock; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local government authority is seeking a dedicated Housing Registrations Officer to join the Allocations Team. You'll assess housing applications for eligibility while providing guidance to residents. The ideal candidate should possess strong communication skills, attention to detail, and experience with housing management systems. This role is set in a fast-paced environment requiring organization and resilience. Benefits include generous leave, training opportunities, and a supportive work environment.

Benefits

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working opportunities

Ongoing training and professional development

Employee assistance programme and wellbeing support

Staff discounts and local offers

A supportive and inclusive working environment

Qualifications

• Understanding of housing legislation and Allocations policy.
• Ability to handle sensitive casework with accuracy.
• Experience in assessing housing applications.

Responsibilities

• Assess housing applications for eligibility and housing need.
• Provide clear advice and guidance to residents.
• Update internal systems accurately.

Skills

Attention to detail

Strong communication skills

Solution-focused approach

Resilience

Tools

Objective

NEC Housing Management Systems

Job description

Job Title: Housing Registrations Officer

Salary: £29,253 – £32,736 per annum

Grade: C

Contract Type: Fixed Term / Internal Secondment – 10‑month maternity cover

Working Hours: 37 hours per week

We are seeking a dedicated Housing Registrations Officer to join our Allocations Team. In this role, you will assess housing applications in line with policy to ensure eligibility and housing need, and you will provide clear advice and guidance to residents navigating the housing register. Attention to detail, strong communication skills and the ability to work effectively as part of a team are essential. The successful candidate will be confident in updating internal systems and handling sensitive casework with accuracy and care. Experience using Objective and NEC Housing Management Systems is desirable.

Due to the nature of this role, the ideal candidate will have an understanding of housing legislation, particularly in relation to our Allocations policy and eligibility criteria. This is a fast‑paced environment that requires resilience, organisation and a solution‑focused approach.

DBS Check: A Basic Disclosure and Barring Service (DBS) check is required.

Benefits of Working with Us

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Closing Dates

Redeployment Only: 27th November 2025

Internal & External Applications: 28th December 2025

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact Vicky Shaw – email.

To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document)