Housing Operations Manager

Thomas Gray Ltd; Ringwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing service provider in Ringwood is seeking an experienced housing professional to ensure excellent management across their diverse portfolio. The role offers significant growth potential in a collaborative and innovative environment, focusing on performance and customer care. Ideal candidates will have a strong background in housing operations and team leadership.

Qualifications

• Proven experience in housing operations and tenancy management.
• Strong team leadership skills in a housing management context.
• Ability to drive performance and service compliance.

Responsibilities

• Ensure high-performing, customer-centred housing management service.
• Oversee diverse housing portfolio while enhancing service excellence.
• Collaborate with leadership to support strategic growth.

Skills

Housing operations experience

Team leadership

Customer focus

Performance management

Job description

Our client is a highly respected organisation recognised for delivering outstanding housing services across the region. With a strong reputation for quality, community impact and operational excellence, the business is entering an exciting phase of development — making this a compelling opportunity for an ambitious housing professional ready to take the next step in their career.

Working closely with a forward-thinking leadership team, this role offers genuine progression potential, particularly for individuals looking to grow into broader strategic or senior management responsibilities. You will be joining a collaborative, purpose-driven environment where innovation, customer focus and continuous improvement are at the heart of everything they do.

The ideal candidate will bring proven experience in housing operations, tenancy and estate management and team leadership. You will be responsible for ensuring a high-performing, customer-centred housing management service across a diverse portfolio, while driving performance, compliance and service excellence.

Ref: 4084AK