Housing Officer (Tenancy Engagement & Enforcement)

Positive Employment; Bournemouth; On-site; GBP 48,000 - 50,000; Part time

Job summary

A government organization in Bournemouth is seeking a Housing Officer to lead investigations into tenancy breaches and housing fraud. The role involves managing serious cases, maintaining records for legal actions, and liaising with agencies. Candidates should hold a relevant degree or demonstrate equivalent experience, along with strong knowledge of tenancy enforcement processes. A full UK driving license is essential, and the position offers £23.50 per hour on a temporary basis, initially for 3 months with potential for extension.

Qualifications

• Demonstrated knowledge, skills, and proven experience in housing management.
• Good working knowledge of tenancy enforcement processes and procedures.
• Full UK driving license with business insurance.

Responsibilities

• Lead investigations into housing fraud and unauthorized occupation.
• Manage serious breaches of tenancy conditions.
• Maintain accurate records for legal proceedings.
• Develop relationships with customers for compliance.

Skills

Housing management

Tenancy enforcement

Legal knowledge

Communication

Education

Diploma/Degree in a relevant subject

CIH qualification at level 3 or above

Job description

Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Bournemouth. The post holder will take appropriate intervention or enforcement action to deal with serious breaches of tenancy conditions including securing access for property compliance work. They will take lead on investigating reports of housing fraud and unlawful occupation of council homes, taking legal action where appropriate. They will be required to liaise with appropriate agencies and other services leading the response on serious, complex and/or time-consuming cases. This role is a temporary contract initially for 3 months with the possibility to extend. Flexibility is required to respond to challenging workloads availability to work in our office up to 5 days per week.

Full driving with business insurance and use of own car is essential for the role.

DutiesandResponsibilitiesbutnotlimitedto:

• Act as a lead in cases to allocate work and coach others in achieving successful outcomes in complex cases.
• Respond to escalated reports of serious breaches of tenancy conditions and lead on resolving issues in line with tenancy enforcement procedures providing complex advice on a range of issues within set guidelines.
• Present information and recommendations in a focused and engaging way.
• Maintain up to date records so that information is accessible, and evidence is gathered so that this can be used in further proceedings if required including the preparation of witness statements and attend court to give evidence in legal proceedings.
• Support property compliance work to ensure that colleagues can gain access to homes to carry out annual safety or other checks that may impact the health and safety of occupants.
• Support the work of the Neighbourhood team where serious misuse of communal areas has been identified and which is detrimental to the wellbeing of other residents.
• Develop relationships with customers which could have a direct impact on the service advising them of their responsibilities and legislative requirements in order to improve their understanding and gain their cooperation, ensuring compliance, addressing issues at an early stage and specifying any remedial actions that need to be taken.
• Identify and recommend improvements to the efficiency and continuity of own area of work.

PersonalRequirements:

• Diploma/Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience in housing management.
• Good working knowledge of the processes, procedures and policies relating to tenancy enforcement.
• CIH qualification at level 3 or above is desirable.
• Good knowledge of the work practices, processes and procedures (including legal and regulatory requirements and the risks of non-compliance) relevant to own area of work.
• Full UK driving license with business insurance and use of own car is essential for the role.

Working Hours:

37hrs / 9:00am - 17:00pm / Monday to Friday

Pay:

£23.50 per hr

PleasenotethisroleiswithinthescopeofIR35.