Housing Officer (Supported)

Regenda Group; Oldham; Hybrid; GBP 34,000; Full time

Job summary

A leading housing provider in the UK seeks a Housing Officer to deliver high-quality housing management services in Oldham. The ideal candidate will have experience in social housing, be proficient in using housing management systems, and possess excellent communication skills. This full-time role offers a salary of £33,159 with a hybrid working model and numerous benefits including generous annual leave and development opportunities.

Benefits

Flexible working options

27 days paid annual leave

6 additional days for volunteering

Up to 9% employer pension contribution

£250 annual learning allowance

Enhanced parental pay schemes

Employee Assistance Programme

Interest free loans for equipment

Monthly staff lottery scheme

Qualifications

• Proven experience working within the social housing sector.
• Resilient and professional approach to problem solving.
• Competence in using Microsoft Office and housing management systems.
• Excellent written and verbal communication skills.
• Ability to manage workload effectively.
• Strong knowledge of social housing legislation.
• Willing to work towards housing related qualifications.
• Full UK driving license with vehicle access is essential.

Responsibilities

• Deliver high-quality housing management service to tenants.
• Ensure compliance with housing policies and legal standards.
• Travel to supported schemes across Greater Manchester.

Skills

Experience in the social housing sector

Problem solving and contract dispute management

Competency in Microsoft Office and housing management systems

Excellent communication and interpersonal skills

Ability to manage workload and adapt to changing priorities

Knowledge of social housing legislation

Willingness to work towards housing related qualifications

Full UK driving license with access to a vehicle

Education

Housing related qualifications

Tools

Housing management systems (e.g., Orchard)

Job description

• Annual salary of £33,159 (FTE)
• Permanent role
• Full-time (35 hours)
• Oldham office base, hybrid working
• Due to the nature of the role, you will be expected to travel to supported schemes across Greater Manchester

The role

As a Housing Officer in our Supported living scheme, you will be required to deliver a high-quality, customer-focused housing management service to Supported Housing tenants, under the guidance of the Neighbourhood and Communities Team Leader.

You’ll be expected to ensure compliance with housing policies, legal standards, and regulatory requirements, including those set by the social housing regulator, housing ombudsman, and safeguarding frameworks.

The right fit

• You have a proven experience working within the social housing sector and knowledge of issues relating to supported housing.
• You have a resilient and professional approach to problem solving and contract dispute with customers, ensuring compliance is maintained throughout.
• You’re competent in Microsoft Office and housing management systems such as Orchard.
• You have excellent written and verbal communication and interpersonal skills with people at all levels.
• You’re able to manage your own workload dealing and adapting to changing priorities.
• You must be able to work as part of a team as well as independently.
• Strong knowledge of social housing legislation including tenant satisfaction measures, regulatory standards, complaints, service charge legislation and safeguarding etc.
• You already have or are willing to work towards housing related qualifications.
• A full UK driving license with access to a vehicle is essential.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes :

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP