Housing Officer - Flexible, Community-Focused

Niyaa People Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in the South of England seeks a proactive Housing Officer in Thatcham. This role offers a flexible working pattern, integrating home, office, and community engagement. You will manage tenancy and neighbourhood services, ensuring compliance and high-quality performance. Ideal candidates will have a strong background in housing management, excellent communication skills, and a commitment to positive customer outcomes. The position offers a comprehensive benefits package including annual leave, pension scheme, and wellbeing initiatives.

Benefits

25 days annual leave + bank holidays

Option to buy or sell holiday

3 additional paid wellbeing days

Generous matched pension scheme up to 12%

Life assurance at 4x salary

Optional private medical, dental, and critical illness cover

Qualifications

• Proven experience in housing management, tenancy management, leasehold, or neighbourhood services.
• Strong understanding of landlord services and housing legislation.
• Ability to manage complex cases and resolve issues effectively.

Responsibilities

• Deliver high-quality tenancy, leasehold, and neighbourhood management services.
• Act as a trusted point of contact for residents, ensuring a customer-first approach.
• Build strong working relationships with local authorities, community groups, and partner agencies.

Skills

Housing management

Excellent communication

Relationship-building

Data management

Customer service focus

Job description

A leading housing association in the South of England seeks a proactive Housing Officer in Thatcham. This role offers a flexible working pattern, integrating home, office, and community engagement. You will manage tenancy and neighbourhood services, ensuring compliance and high-quality performance. Ideal candidates will have a strong background in housing management, excellent communication skills, and a commitment to positive customer outcomes. The position offers a comprehensive benefits package including annual leave, pension scheme, and wellbeing initiatives.