Housing Officer

Sanctuary Group; Harbledown; On-site; GBP 34,000 - 37,000; Full time

Job summary

A housing association based in Harbledown is seeking a Housing Officer to provide high-quality housing management services. Responsibilities include managing anti-social behaviour cases, liaising with Property Services, and offering tenancy advice. The ideal candidate will have experience in similar roles, excellent customer service and communication skills, and a full driving licence. The role offers a salary of £34,531, with additional benefits including 25 days of annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Qualifications

• Proven experience of undertaking a similar role.
• Prior experience of delivering high quality tenancy services.
• Excellent skills in analysing and diagnosing problems.
• Ability to build strong relationships with customers.
• Full valid driving licence is essential.

Responsibilities

• Effective management of anti-social behaviour cases.
• Liaising with colleagues to ensure effective allocation of void properties.
• Managing tenant expectations regarding repairs.
• Handling complaints about service delivery.
• Helping meet compliance obligations in various areas.

Skills

Problem-solving

Customer service

Communication skills

Relationship building

Negotiation skills

Tools

Microsoft Office

Job description

We are seeking a Housing Officer to join our Kent Housing team that is part of the South East Region. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations.

Responsibilities

• Effective management of anti-social behaviour cases
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Managing complaints about service delivery
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on aspects of tenancy to enable sustainability
• Working closely with administrative colleagues to complete a range of tenancy management processes

Qualifications

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence is essential

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team

Equality & Diversity

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Background

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Benefits

Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance)