Housing Officer

Onward; Remote; GBP 18,000; Part time

Job summary

A housing organization is looking for a Neighbourhood Specialist in Greater Manchester to provide customer services and support neighbourhood management. This predominantly home-based role entails engaging with residents, working with teams on neighbourhood plans, and maintaining landlord services. Applicants should have strong customer service skills and a commitment to neighbourhood improvement. A part-time position with opportunities for career development and a competitive salary is offered.

Benefits

Competitive salary

32 days annual leave

Flexible working environment

Pension scheme

Health cash plan

Learning opportunities

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to work independently in a home-based role.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver face-to-face customer services in neighbourhoods.
• Collaborate with teams to ensure landlord requirements are met.
• Develop and monitor neighbourhood plans and actions.

Job description

What you can expect from us

• We offer a competitive salary of £17,899.70 per annum (equivalent to £35,800 FTE) / £19.67 per hour.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
• Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role

We are seeking a Neighbourhood Specialist to join our Neighbourhoods team in Manchester on a part‑time permanent basis. The purpose of this role is to deliver face‑to‑face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

This role is predominantly a home‑based role, where there is no daily requirement to attend an office but candidates will need to attend as required for team meetings and collaborative working. There may also be occasional working outside of regular office hours.

Key Responsibilities

• Customer Service

  Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries requiring a face to face visit. Be the visible presence of the organisation within our neighbourhoods. Listening to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.

• Neighbourhood Management

  Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. Develop effective local partnerships with other front‑facing service providers operating in our neighbourhoods. Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.

• Landlord Services

  Provide a comprehensive tenancy management service. Carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans. Manage Service Charges including preparing budgets, identifying renewals and consulting and informing residents. Carry out visits to customers in arrears when required to support the actions of the Income team.