Housing Officer

Oscar Underhill Recruitment Solutions Ltd; Essex; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK housing provider seeks a Housing Officer in Bishops Stortford to manage supported living properties and deliver excellent housing services. You will ensure compliance, handle tenancy management, and support vulnerable customers promoting their independence. Required skills include excellent customer service, knowledge of housing legislation, and experience in managing safeguarding concerns. This temporary role offers £16.37 per hour for 37.5 hours a week, with the potential for extension up to 2026.

Benefits

Paid mileage at 45p per mile

Potential for contract extension

Qualifications

• Experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, solve problems, and negotiate.
• Confidence in managing safeguarding concerns and supporting vulnerable clients.

Responsibilities

• Manage supported living properties, ensuring they are safe and compliant.
• Deliver high-quality housing management services including tenancy management and estate inspections.
• Handle ASB cases in line with policies for timely investigation and resolution.
• Support customers in sustaining their tenancies, promoting their independence.
• Maximise rental income by managing rent arrears and service charges.

Skills

Tenancy management

Arrears recovery

Excellent customer service skills

Safeguarding concerns management

Organizational skills

Job description

Housing Officer – Supported Living

Bishops Stortford Hertfordshire l £16.37 per hour | 37.5 hours | Mon–Fri | Temp

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.

Vacancy Brief

• Role : Housing Officer
• Contract : Interim until March 2026 (temp to perm opportunity)
• Hours : Full time – 37.5 hours per week
• Location : Stortford (CM22) Hertfordshire
• Working Pattern : Monday–Friday, 9am–5pm
• Pay Rate : £16.37 PAYE
• Compliance : Standard DBS required
• Travel : Full UK driving license & access to a vehicle required
• Mileage : Paid at 45p per mile (with business insurance)

Key Responsibilities

• Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
• Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
• anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
• Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
• Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
• Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi‑agency partners.
• Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
• Work collaboratively with internal teams and external partners—local authorities, police, fire service, and contractors to ensure positive community outcomes.
• Support voids management by ensuring swift property turnaround and readiness for new tenants.
• Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
• Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

This role will strengthen your expertise across core housing management functions, including :

• Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, solve problem and negotiate.
• Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi‑agency partners.
• Strong organisational skills and the ability to be a self‑starter, managing a varied caseload across dispersed locations.
• Experience working with repairs teams, maintenance operatives and external contractors.
• Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
• Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

This role provides an excellent platform for career progression into areas such as :

Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services

Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti‑Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi‑Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery – Hertfordshire – Bishops Stortford