Housing Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in the East Midlands is seeking a Housing Manager to deliver high-quality housing management services. Responsibilities include managing tenancy processes, investigating anti-social behaviour, and ensuring effective community engagement. The ideal candidate will have experience in social housing, strong communication skills, and proficiency in housing management systems. This full-time role requires a full UK driving licence and offers the opportunity to make a significant impact in local communities.

Qualifications

• Experience in social housing or tenancy management.
• Strong understanding of housing law tenancy conditions and ASB procedures.
• Excellent communication negotiation and organisational skills.
• Ability to work independently and manage a varied workload.
• Confident IT user with relevant software experience.
• Full UK driving licence and access to a vehicle.
• Experience of partnership working with support agencies.
• Knowledge of welfare reform and community engagement.

Responsibilities

• Manage a designated housing patch as the main point of contact.
• Undertake tenancy sign-ups, successions, and terminations.
• Investigate and resolve reports of anti-social behaviour.
• Conduct regular estate inspections and arrange necessary repairs.
• Liaise with contractors and internal teams for maintenance.
• Advise tenants on rent payments and available services.
• Work with other agencies to support residents' wellbeing.
• Handle enquiries and complaints while maintaining records.
• Promote resident engagement in community activities.

Skills

Section 8

Public Health

Data Collection

Ellucian

Banking

Fair Housing Regulations

LIHTC

Budgeting

Economic Development

Real Estate Law

Logistics

Statistical Analysis

Tools

Microsoft Office

Housing management systems

Job description

5 Month Contract With A local Authority

Job Purpose

To provide a high-quality customer-focused housing management service to tenants leaseholders and applicants within the Ashfield district. The postholder will manage a defined patch dealing with all aspects of tenancy and estate management ensuring homes and neighbourhoods are safe well-managed and sustainable.

Key Responsibilities

• Manage a designated housing patch acting as the main point of contact for tenants and residents.

• Undertake tenancy sign‑ups successions and terminations in accordance with policies and procedures.

• Investigate and resolve reports of anti‑social behaviour (ASB) breaches of tenancy and neighbour disputes.

• Carry out regular estate inspections identifying and arranging necessary repairs or improvements.

• Liaise with contractors and internal teams to ensure high standards of maintenance and service delivery.

• Provide advice and support to tenants on rent payments tenancy conditions and available services.

• Work collaboratively with other agencies and departments to support residents wellbeing and sustain tenancies.

• Handle enquiries and complaints promptly maintaining accurate records of actions taken.

• Promote resident engagement and involvement in community activities and housing issues.

• Maintain up-to-date and accurate records using the organisations housing management systems.

• Prepare reports case notes and correspondence as required.

• Ensure compliance with all housing legislation safeguarding policies and data protection requirements.

• Contribute to team meetings and service improvement initiatives.

Requirements

• Experience in social housing or tenancy management.

• Strong understanding of housing law tenancy conditions and ASB procedures.

• Excellent communication negotiation and organisational skills.

• Ability to work independently and manage a varied workload across office and patch‑based duties.

• Confident IT user with experience in housing management systems and Microsoft Office.

• Full UK driving licence and access to a vehicle for site visits.

• Experience of partnership working with support agencies contractors and local authorities.

• Knowledge of welfare reform rent arrears management and community engagement.

Key Skills

• Section 8
• Public Health
• Data Collection
• Ellucian
• Banking
• Fair Housing Regulations
• LIHTC
• Budgeting
• Economic Development
• Real Estate Law
• Logistics
• Statistical Analysis

Employment Type : Full Time

Experience: years đời

Vacancy: 1