Housing Officer

Coyles; Coalville; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government client is seeking an experienced Housing Officer to manage a patch of approximately 500 properties. This role focuses on effective tenancy management, rent monitoring, and providing high-quality service to residents. The ideal candidate will have social housing experience, strong knowledge of tenancy law, and excellent communication skills. A driving licence and vehicle use are essential due to property visits. If interested, please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Qualifications

• Previous experience as a Housing Officer or similar role in social housing.
• Strong knowledge of rent management and neighbourhood housing issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor rent accounts, visit tenants regarding arrears and issue letters.
• Attend court hearings and manage tenancy-related matters.
• Conduct viewings and complete sign-ups for available properties.
• Undertake tenancy audits and block inspections.
• Respond promptly to requests for property visits.

Skills

Communication skills

Knowledge of tenancy law

Rent management

Ability to work independently

Job description

One of my local government clients is seeking an experienced and proactive Housing Officer to manage a patch of approximately 500 properties. This role is essential in ensuring effective tenancy management, rent monitoring, neighbourhood inspections and high-quality service to residents. A driving licence and use of a vehicle are required due to the need to visit properties across the district at short notice.

Key Responsibilities:

• Monitor rent accounts, visit tenants regarding arrears and issue appropriate letters
• Attend court hearings, arrears panels and evictions when required
• Manage tenancy-related matters including successions, assignments and abandoned property investigations
• Advertise available properties, review shortlists, conduct viewings and complete sign-ups
• Undertake around 20 tenancy audits and 10 block inspections per month, ensuring appropriate follow-up
• Participate in resident involvement activities, including occasional evening meetings
• Respond promptly to requests to attend properties or locations on the same day
• Work collaboratively with internal teams and external partners to ensure compliance and effective service delivery

Requirements:

• Previous experience as a Housing Officer or similar role in social housing
• Strong knowledge of rent management, tenancy law and neighbourhood housing issues
• Excellent communication and interpersonal skills
• Ability to manage a varied caseload and work independently

If interested in this role please send your CV to Lee‑Jaun at Coyle Personnel Ltd.