Housing Officer

Think Recruitment; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of affordable housing in Birmingham seeks an experienced Housing Officer for a temporary role. You will manage a diverse caseload, conduct inspections, provide resident support, and address tenancy issues. The ideal candidate will have a strong knowledge of housing legislation, excellent communication skills, and a commitment to positive outcomes. This a hybrid role with immediate start options, paying between £23.00 and £25.00 per hour.

Qualifications

• Previous experience in tenancy management or a similar housing role.
• Strong knowledge of housing legislation and best practice.
• Excellent communication and problem-solving skills.
• Ability to work autonomously and as part of a team.
• Commitment to positive outcomes for residents.

Responsibilities

• Managing a caseload of general needs housing properties.
• Conducting estate inspections and tenancy audits.
• Providing guidance to residents for tenancy sustainment.
• Responding to ASB reports and collaborating with agencies.
• Handling low-level arrears and supporting tenants.
• Maintaining accurate records and delivering excellent service.

Skills

Experience in tenancy management

Knowledge of housing legislation

Communication skills

Problem-solving skills

Customer-focused approach

Job description

Housing Officer

Birmingham, West Midlands (Hybrid)

3-6 month contract

Immediate start

£23.00 - £25.00 per hour

Are you an experienced Housing Officer looking for your next opportunity?

Think Recruitment are working with a leading provider of affordable housing in Birmingham to recruit a proactive and dedicated Housing Officer to join their team on a temporary basis.

Responsibilities

• Managing a varied caseload of general needs housing properties
• Conducting estate inspections, tenancy audits, and addressing breaches
• Providing guidance and support to residents, ensuring positive tenancy sustainment
• Responding to reports of ASB and working with relevant agencies to resolve issues
• Handling low-level arrears and signposting tenants for financial or wellbeing support
• Maintaining accurate records and delivering excellent customer service at all times

Requirements

• Previous experience in tenancy management or a similar housing role
• Strong knowledge of housing legislation and best practice
• Excellent communication and problem-solving skills
• The ability to work autonomously as well as part of a supportive team
• A customer-focused approach and commitment to positive outcomes for residents

If you're ready to make an immediate impact and support communities across Birmingham, we'd love to hear from you.