Housing Officer

Metropolitan Thames Valley; Beeston; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading housing provider is seeking a Local Housing Manager to deliver exceptional housing and estate services in the Beeston area. In this 6-month fixed-term role, you will be responsible for managing relationships with local authorities and partners, ensuring high-quality service delivery to customers. If you have strong administration skills and experience working in social housing, along with a passion for community engagement, we want to hear from you. Salary ranges from £35,944 to £37,835 with excellent benefits.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions up to 9%

Health cash plan scheme

Career progression opportunities

Qualifications

• Experience of working in a social housing setting is essential.
• Attention to detail and accuracy in writing, reporting and numeracy.
• Experience of dealing with customers face to face and responding to inquiries.

Responsibilities

• Manage relationships with Local Authority and other partners.
• Provide housing and estate services to shared ownership properties.
• Coordinate internal and external services to meet customer needs.

Skills

Full driving licence

Experience in social housing

Excellent administration skills

Ability to manage complex needs

Team player

Education

Housing qualification

Job description

This role is predominantly based within office hours of 9-5:30pm working a 37.5-hour week Monday to Friday. You will be expected to be out on-site two days per week with three days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general low-level ASB complaints, estate services, lease management and enforcement.

Due Paternity leave MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch. As our Local Housing Manager, you will be the front-facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

Key Qualifications and Requirements

• Essential: car user full driving licence are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising to
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required
• Desirable: Housing qualification

Additional Background Check

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment has been made.

EEO Statement

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Community and Sustainability

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document. Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Network groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Core Values

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

Salary & Benefits

Salary Banding: £35,944‑£37,835 - Full Time 37.5hr Fixed Term Contract for a 6 month period.

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme – We are committed to the wellbeing of our colleagues and support this as an organisation