Housing Officer

New Appointments Group; Basildon; Remote; GBP 28,000 - 35,000; Full time

Job summary

An expanding independent organization is seeking committed Housing Officers to provide high-quality accommodation services. The role involves managing a caseload of Service Users, ensuring health and safety, and conducting property inspections. Strong communication and organizational skills are essential. The position offers 33 days of annual leave, life cover, and other benefits. This is a full-time, permanent role with competitive salary based in the United Kingdom.

Benefits

33 days annual leave

Life cover (2x basic salary)

Westfield Health membership

Laptop and phone provided

Mileage expenses claimable

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• A full UK Driving Licence is essential (DVLA checks will be conducted).
• Willingness to travel as part of your daily responsibilities.

Responsibilities

• Manage a caseload of around 15 Service Users.
• Conduct monthly inspections and report any defects.
• Ensure health and safety for all Service Users.

Skills

Strong communication

Problem-solving

Organisational skills

Ability to work remotely

Job description

Overview

Housing Officers - Remote Working - Commute within Basildon, Chelmsford and Southend on Sea

Salary: £28-35,000pa+ Excellent Benefits Package | Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.

Responsibilities

• Supporting the Service User (SU): Manage a caseload of around (Apply online only) Service Users. Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, abscondments, etc. Ensure SU's are moved on no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's.
• Managing a property portfolio: Effect appropriate maintenance of properties. Conduct monthly inspections and report defects as required. Ensure all items within property are replaced/repaired as required in line with inventory procedure. Make recommendations to line manager regarding relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on. Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary. Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure.

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel as part of your daily responsibilities

Benefits

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

Compliance & Additional Information

If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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