Housing Manager

Home Group Limited; Hatfield Heath; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A housing services provider in the UK is seeking a Housing Manager to enhance customer support and manage community relations. You will handle anti-social behaviour, perform estate inspections, and work collaboratively with local authorities and stakeholders. The ideal candidate has experience in housing management, is proactive, resilient, and is willing to achieve a Chartered Institute of Housing Level 3 qualification. This hybrid position offers extensive benefits including leave, training, and a health cash plan.

Benefits

34 days leave pro-rated (including bank holidays)

Paid time off for volunteering

Matching Pension contributions up to 7%

Health cash plan covering dental, optical, and therapies

Supermarket discounts

Qualifications

• Experience managing community relations and anti-social behaviours.
• Ability to liaise with local authorities and manage customer complaints.
• Super organized and methodical in approach.

Responsibilities

• Build strong connections with customers across estates.
• Manage voids process and carry out estate inspections.
• Engage with contractors and ensure compliance checks.

Skills

Experience in the housing sector

Understanding housing management and law

Resilience

Proactive self-starter

Good knowledge of Safeguarding

Education

Chartered Institute of Housing Level 3

Job description

Housing Manager

Salary circa £32,000 per year depending on experience, skills and qualifications, plus great benefits including Health Cash Plan.

Permanent, full time 37.5hpw.

Stevenage and Ware.

We can't offer a CoS for this role.

Home, a place where you belong

You'll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!

What you'll do

Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.

You’ll look after a number of patches and neighbourhoods

Managing anti‑social behaviours in our estates, responding to customer queries and complaints.

Managing our voids process including liaising with local authorities.

Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

You have

Experience in the housing sector and understand housing management, housing law and in an ideal world, Universal Credit too!

You have, or are willing to work towards Chartered Institute of Housing Level 3.

Super organised and methodical in your approach, you're also a proactive self‑starter with a can‑do positive attitude.

This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.

Confident working with external partners and stakeholders such as local authorities, MPs etc.

Good knowledge of Safeguarding and procedures around this.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

This is a hybrid role and in an average week, you'll spend 3 days working from our community patches of Stevenage and Ware.

Although you'll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.

There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.

We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.

To get from A to B, you'll need a valid driving licence, and a vehicle insured for business purposes. The great news is that we pay your mileage!

You'll need a Standard DBS check done and we pay for that.

What's in it for you?

34 days leave, pro‑rated (including bank holidays and a me day).

Paid time off for volunteering

Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary). Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.

Career path with development and an excellent training package.

Excellent benefits and rewards including supermarket discounts and travel expenses.

For reasonable adjustments email.