Housing Manager

Home Group; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in the UK seeks a Housing Manager to engage with customers in East Sussex. In this hybrid role, you will manage various patches, oversee anti-social behaviours, and ensure compliance through regular estate inspections. Candidates should have experience in the housing sector, organizational skills, and a proactive attitude. This position offers excellent benefits, including a health cash plan and career development opportunities.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching pension contributions

Health cash plan covering dental, optical, and therapies

Supermarket discounts

Qualifications

• Proven experience in housing management and understanding of housing law.
• Ability to manage customer queries and complaints effectively.
• Experience working with local authorities and stakeholders.

Responsibilities

• Engage with customers and manage anti-social behaviours in estates.
• Conduct estate inspections and ensure safety compliance.
• Coordinate communication between local authorities and the organization.

Skills

Experience in housing sector

Proactive self-starter

Organizational skills

Resilience

Confidence with external partners

Education

Chartered Institute of Housing Level 3 (or willingness to achieve)

Job description

Job Description - Housing Manager (251712)

Working across properties in the East Sussex area

Permanent, Full time (37.5 hpw)

Plus great benefits including Health Cash Plan

We can't offer CoS for this role

What you’ll do

• Engage with customers and proactivity on our estates, you’ll really get to get to know our communities
• You’ll look after a number of patches and neighbourhoods
• Managing anti‑social behaviours in our estates, responding to customer queries and complaints
• Managing our voids process including liaising with local authorities
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities

Why choose us?

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3
• Super organised and methodical in your approach, you’re also a proactive self‑starter with a “can do” positive attitude
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc

The practical bits

• This is a hybrid role and in an average week, you’ll spend 2‑3 days working from our community patches across sites in Wealden, Uckfield and Eastbourne among others.
• Although you’ll spend time in our neighbourhoods, we do get together regularly virtually and in person in our communities, with time working from home catching up on admin.
• We have regular anchor days in our Liverpool Street office (London).
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.
• 34 days leave, pro‑rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses