Housing Management Coordinator Band 2

Joshua Robert Recruitment; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Housing Management Coordinator to oversee a sheltered housing scheme in Harlow. The role focuses on building safety, compliance, and resident welfare while ensuring effective tenancy management. Ideal candidates will have experience in supported housing and possess strong communication and organizational skills. You will need to work independently, manage your workload, and maintain strong relationships with residents. A full driving license is essential for this position.

Qualifications

• Experience working in supported or sheltered housing, housing management, or property services.
• Strong understanding of building safety, compliance, and basic maintenance.
• Confident working alone without constant supervision.

Responsibilities

• Carry out regular building inspections.
• Manage rent accounts and support residents with rent arrears.
• Make regular welfare calls and conduct ad-hoc visits.

Skills

Supported housing experience

Building safety knowledge

Rent arrears management

Communication skills

IT skills for housing management systems

Job description

Role Overview

We are recruiting an experienced Housing Management Coordinator (Band 2) to support a sheltered housing scheme in Harlow. This is a lone-working role, ideal for someone confident managing a building independently while maintaining strong customer relationships with residents.

The post focuses on building safety, compliance, tenancy management, and resident welfare, ensuring the scheme remains safe, well-maintained, and fully compliant with housing and health & safety standards.

Key Responsibilitiesh3>Building Safety & Compliance (Primary Focus)

• Carry out regular building inspections (internal and external)
• Complete and record health & safety and compliance checks
• Identify, report, and monitor property defects within flats and communal areas
• Ensure properties meet regulatory, quality, and Home Group standards
• Liaise with contractors to arrange and monitor repairs and maintenance

Housing & Tenancy Management

• Manage rent accounts and support residents with rent arrears
• Support customers to understand and adhere to their tenancy agreements
• Take appropriate tenancy enforcement action where required, in line with policy
• Maintain accurate housing management records using internal systems

Resident Welfare & Engagement

• Make regular welfare calls and carry out ad‑hoc welfare visits
• Respond professionally to customer queries and concerns
• Act as a visible, trusted presence for residents within the scheme
• Identify safeguarding concerns and escalate appropriately

Lone Working & Autonomy

• Independently manage daily priorities and workload
• Use initiative to resolve issues and escape where necessary
• Maintain professional boundaries while providing customer‑focused support

Skills, Knowledge & Experience Required

• Experience working in supported or sheltered housing, housing management, or property services
• Strong understanding of building safety, compliance, and basic maintenance
• Experience managing rent arrears and tenancy issues
• Basic knowledge of housing law (tenancies, breaches, evictions)
• Confident working alone without constant supervision
• Good IT skills, including housing management systems and basic spreadsheets
• Excellent written and verbal communication skills
• Ability to manage difficult situations calmly and professionally
• Full driving licence and access to own vehicle (essential)

Personal Attributes

• Highly organised and self‑motivated
• Confident decision‑maker
• Customer‑focused with a professional approach
• Comfortable undertaking lone working
• Committed to equality, diversity, safeguarding, and health & safety best practice