Housing Control Centre Supervisor RQ1600317

Triumph Consultants Ltd; Rugby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council agency in Rugby is seeking a Control Centre Supervisor to manage the Control Centre Team. The role involves supporting independent living services and ensuring quality customer-oriented delivery. Ideal candidates will have a solid background in management and customer service within housing settings. This temporary position offers a pay rate of £16.37 per hour and requires a Basic DBS check.

Qualifications

• Previous experience in management and supervision of housing staff.
• Excellent customer service skills.
• Strong organisational and leadership skills.

Responsibilities

• Manage the Control Centre Team's day-to-day operations.
• Support Independent Living Coordinators in service delivery.
• Promote the lifeline service to generate revenue.

Skills

Customer service skills

Organisational skills

Leadership skills

Communication skills

Job description

Job Title: Control Centre Supervisor - Housing and Independent Living

Reference: Rugby RQ1600317

Pay Rate: £16.37 per hour PAYE

Contract Type: Temporary, Anticipated 3 months

Working Arrangement: Rugby Town Hall - Office based only

A Basic DBS is needed for this role.

The Role:

On behalf of a local council, we are seeking a Control Centre Supervisor to provide day-to-day management of the Control Centre Team, including participating in on-call arrangements as required and the supervision of night staff.

You will monitor and effectively manage the services delivered by the Control Centre Team.

Key Responsibilities:

• Support the Independent Living Co-ordinators in service delivery to independent living residents.
• Contribute as a member of a multi-functional team of housing staff in the provision of a quality customer-orientated service.
• Contribute to the delivery of a comprehensive housing service in accordance with policy and procedures.
• Work on own initiative under the general direction of the line manager.
• Promote the lifeline service externally in order to generate additional revenue.

Requirements:

• Previous experience of Management and supervision of Housing staff.
• Excellent customer service skills.
• Previous experience of supervising customer service officers.
• Ideally, previous experience and knowledge of independent living residents.
• Strong organisational and leadership skills with the ability to motivate teams.
• Excellent communication skills and a customer-first approach.
• Confidence in working under pressure and making sound decisions.
• Ability to balance operational priorities with administrative responsibilities.

We are an equal opportunities employer and welcome applications from all qualified candidates.