Housing Concierge

Home Group; Guildford; On-site; GBP 25,000; Part time

Job summary

A housing support organization in Guildford seeks a Supported Housing Concierge for a part-time position. The role involves ensuring customer safety, managing building security, and providing support to vulnerable individuals. Applicants should demonstrate strong communication skills and the ability to handle pressure effectively. The position offers competitive pay, health benefits, and generous leave. Join us in making a difference in the lives of those we support.

Benefits

34 days leave including bank holidays

Health cash plan

Over 800 discounts on high street

Opportunities for career growth

Qualifications

• Ability to manage health and safety in a building environment.
• Experience in providing support to vulnerable individuals.
• Capability to use technology for monitoring and communication.

Responsibilities

• Patrol to ensure the building is secure and safe for customers.
• Provide first-line support to customers in need.
• Manage emergencies and engage with emergency services as necessary.

Skills

Communication skills

Calmness under pressure

Interpersonal skills

Attention to detail

Team player

Job description

Job Description - Housing Concierge (251942)

Earn £12.60 per hour, Salary £24,638 per annum (pro rata) and great benefits including Health Cash Plan

Permanent, Part time (15 hpw), Saturday and Sunday morning 7am-3pm

Guildford, Surrey

We can’t offer a CoS for this role

Home, a place where you belong

We’re looking for a new Supported Housing Concierges to join our growing team. Here at Home Group, we offer accommodation and support to our vulnerable customers with complex needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you’ll do

You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.

The first line of support for our customers when our wider team or their own support network isn’t around to help!

Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.

You’ll need to be able to use technology to monitor CCTV, update records and communicate with the rest of the team.

Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Calmness under pressure with great communication skills
• You get a kick out of supporting the most vulnerable in society. You know what’s required to look after the public and our customers too.
• You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
• Based in our hostel office, with occasional travel to our move on properties in the local area.

The shifts will be every weekend, Saturday and Sunday morning (including 30 minute break). 7am-3pm (This includes bank holidays, Easter and Christmas)

Although you’ll lone work a little, we do get together regularly [during the week] for training and team meetings.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

London and South East Supported Portfolio 5