Housing Assistant

Niyaa People Ltd; Willenhall; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A local housing association in Birmingham is seeking a Housing Assistant to provide support to the Housing Management team. This role involves managing tenant enquiries, providing exceptional customer service, and assisting with administration tasks related to tenancy management. The ideal candidate will have experience in social housing and excellent communication skills. This position offers a 6-month fixed-term contract with hybrid working arrangements.

Qualifications

• Previous experience in a Housing Assistant or similar housing support role.
• Experience working within social housing (essential).
• Ability to manage a busy inbox and prioritize workloads effectively.

Responsibilities

• Manage and respond to enquiries via the housing inbox, phone and digital channels.
• Provide excellent customer service to tenants.
• Support Housing Officers with tenancy management administration.

Skills

Customer service

Communication skills

IT skills

Organizational skills

Tools

Housing management systems

Job description

We are currently recruiting for multiple Housing Assistant roles on behalf of a local housing association based in Birmingham. This is an excellent opportunity for candidates with social housing experience who are looking to build or further develop their career within housing services.

As a Housing Assistant, you will play a key role in supporting the Housing Management team, acting as a first point of contact for tenants and ensuring a high-quality customer service experience.

The Role

In this Housing Assistant position, you will manage a busy housing inbox and respond to a wide range of tenant-related queries. You will support tenancy and neighbourhood management activities while working closely with Housing Officers and other internal teams. This role offers hybrid working, combining office and home-based work.

Key Responsibilities

• Manage and respond to enquiries via the housing inbox, phone and digital channels
• Provide excellent customer service to tenants, dealing with day-to-day housing-related queries
• Support Housing Officers with tenancy management administration
• Log, track and update customer queries accurately on housing management systems
• Liaise with internal departments to resolve tenant issues efficiently
• Ensure communication with tenants is professional, timely and customer-focused
• Support compliance with housing policies and procedures

What We'd Love To See

• Previous experience in a Housing Assistant or similar housing support role
• Experience working within social housing (essential)
• Strong customer service and communication skills
• Ability to manage a busy inbox and prioritise workloads effectively
• Good IT skills and experience using housing management systems
• A proactive and organised approach to work

What's On Offer

6 month fixed term contract

Hybrid working

Birmingham Based

If this Housing Assistant role is for you then please apply or contact (url removed)