Housing assistant

A2Dominion Housing Group Ltd; United Kingdom; Hybrid; GBP 13,000; Part time

Job summary

A social housing organization in the United Kingdom is seeking a Housing Assistant for a 3-month fixed-term contract. The role involves providing administrative support within Customer Support, ensuring effective service for both teams and customers. The ideal candidate should have experience in customer service, the ability to prioritize workload, and strong communication skills. This role offers hybrid working, with 3 days in the Ealing office and 2 days working from home, totaling 15 hours weekly.

Responsibilities

• Providing administrative support within Customer Support.
• Develop and maintain effective working relationships with colleagues.
• Allocate and prioritise tasks efficiently.
• Manage small projects as required by management.
• Ensure objectives and tasks are met and recorded properly.
• Provide excellent customer service to all customers.
• Complete general administration and support tasks for various teams.
• Update relevant IT systems with every customer contact.
• Manage tasks, answer queries, and resolve matters at first contact.

Skills

Experience of delivering an effective customer-oriented service

Able to effectively prioritise workload

Ability to communicate effectively, both verbally and in writing

Excellent skill level on Microsoft applications

Education

GCSE level or equivalent in Maths & English (at least Grade C / Level 4)

Job description

Job Title: Housing assistant

Location: Hybrid – x3 days in Ealing office, x2 home working days

Working hours: 15 hours per week, Monday to Friday 1pm to 4pm

Salary: £12,726 per annum

Contract: 3 month fixed term contract

DBS level: Basic

Who we are

A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into supporting the communities in which we work.

Key Responsibilities:

• Providing administrative support within Customer Support. Ensure that a high level of effective service is consistently provided to both our teams and customers.
• Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with
• Allocate and prioritise tasks efficiently so they are completed within timescales
• Be willing to manage small projects in your team as required by the management team
• Make sure your objectives and tasks are being met and recorded against the KPI properly to help with tracking and reporting
• Ensure you give excellent customer service to all internal and external customers
• Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team
• Ensure that you update the relevant IT system(s) with every customer contact.
• Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible.

Qualifications and training Essential

• GCSE level or equivalent in Maths & English (at least Grade C / Level 4)

Knowledge and skills

• Experience of delivering an effective customer-oriented service
• Able to effectively prioritise workload
• Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers
• Excellent skill level on Microsoft applications – e.g. Word, Excel, Outlook, Teams, F&O, Dynamics

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [e-mail].

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Closing date for this role is Friday 19th December 2025