Housing and Wellbeing Assistant

Great Places Housing Association; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused housing organization in the Greater Manchester area is seeking a Housing and Wellbeing Assistant to support customers and manage premises safety. Key responsibilities include assisting customers, ensuring safety, and handling inquiries. The ideal candidate will have customer service experience, strong communication skills, and a minimum level 2 qualification in English and Maths. This full-time role offers a salary between £20,001 and £25,000 along with various employee benefits.

Benefits

Pension DC Scheme (up to 10% contribution)

WPA Healthcare options

High street discounts

Annual leave starting at 26 days

Colleague incentive scheme

Season ticket loans

Qualifications

• Experience providing a customer-facing service in busy environments.
• Ability to project a positive image of the company through communication.
• Effective communication with colleagues and stakeholders.

Responsibilities

• Provide assistance and guidance to customers.
• Manage safety and security of the premises.
• Follow financial procedures for money handling.

Skills

Customer service experience

Interpersonal communication skills

Attention to detail

Problem-solving skills

IT skills

Education

Minimum level 2 in English and Maths

Tools

Microsoft Office Suite

Job description

Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises responding to all enquiries via phone email or in person. You will maintain the safety and security of customers colleagues visitors contractors as well as the premises and equipment.

What you’ll be doing

• Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
• Encourage feedback from customers recording and responding to any complaints and compliments.
• Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• Actively ensure the security of the building conduct health and safety inspections and report communal repairs through appropriate channels.
• Follow financial procedures and take responsibility for all monies held and received.
• Responsible for communal cleaning and void cleaning along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths.
• Evidence of IT skills.
• Experience of providing a customer facing front line service in a busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop and project a positive image of Great Places through interpersonal written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

What we will give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
• WPA Healthcare auto enrolled at no contribution level with 1250 of savings available - option to increase & add on family members.
• The Market Place high street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more.
• Annual Leave start at 26 days annual leave increasing up to 30 days Bank Holidays.
• Lottery Monthly draw with 1st @ 250 2nd @ 75 and 3rd @ 50.
• Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary).
• Sharing Greatness Our colleague incentive scheme where colleagues can earn 300 by helping the business achieve business targets.
• Help with transport We offer season ticket loans an affordable way to purchase season tickets for public transport at discounted rates.

Great Places Housing Group

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce Child Barred List).

Further detail on our commitment to safeguarding children / young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

Employment Type

Full-Time

Experience

Years

Vacancy

1

Yearly Salary

20001 - 25000