Housing Allocations Officer

Ackerman Pierce Ltd; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing services provider is seeking a motivated Housing Allocations Officer to assess housing applications and manage allocations in accordance with legal policies. The ideal candidate will have experience in housing allocations and must demonstrate strong communication skills, IT proficiency, and a commitment to fairness. This is a key role requiring the ability to manage workloads effectively.

Qualifications

• Experience in housing allocations, lettings, or similar.
• Strong knowledge of housing legislation and policies.
• Excellent communication skills to explain processes.

Responsibilities

• Assess and process housing applications for eligibility.
• Manage and update the housing register accurately.
• Allocate properties fairly and transparently.
• Provide clear advice to applicants on housing options.
• Handle enquiries professionally with excellent customer service.
• Prepare reports ensuring compliance with data protection.

Skills

Experience in housing allocations

Strong knowledge of housing legislation

Excellent communication skills

Strong IT skills

Ability to manage workload

Team player

Job description

Overview

We are seeking a motivated and customer-focused Housing Allocations Officer to join our Housing Services team. You will play a vital role in assessing housing applications, maintaining the housing register, and ensuring properties are allocated in line with policy, legislation, and the needs of applicants.

Responsibilities

• Assess and process housing applications, verifying eligibility and priority banding in line with the Council's allocation policy and housing legislation


• Manage and update the housing register, ensuring records are accurate and up to date


• Allocate properties fairly and transparently, working closely with housing providers and partner organisations


• Provide clear advice and guidance to applicants on their housing options, rights, and responsibilities


• Handle enquiries and correspondence professionally, maintaining excellent customer service


• Prepare reports and case files as required, ensuring compliance with data protection and safeguarding standards

About You

• Experience in housing allocations, lettings, or a similar housing role


• Strong knowledge of housing legislation, allocations policies, and eligibility criteria


• Excellent communication skills, with the ability to explain complex processes clearly to applicants and stakeholders


• Strong IT and administrative skills with attention to detail


• Ability to manage a varied workload, meet deadlines, and work under pressure


• A team player with a commitment to fairness, equality, and delivering a high-quality service