Housing Advice Officer

Vivid Resourcing Ltd; East Hampshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

A housing support organization in East Hampshire is seeking a Housing Advice Officer to provide high-quality advice to residents facing homelessness. This role involves negotiating with landlords and assessing applications under housing laws. Ideal candidates should have strong communication and organizational skills, as well as experience in housing or related fields. A supportive team and training opportunities are offered.

Benefits

Pension scheme

Flexible working

Annual leave

Qualifications

• Experienced in housing, homelessness, or tenancy management.
• Knowledgeable about housing law and welfare benefits.
• Strong communicator with negotiation ability.
• Organized to manage a busy caseload within deadlines.

Responsibilities

• Provide housing advice on homelessness and tenancy issues.
• Negotiate with landlords and agencies to prevent homelessness.
• Assess homelessness applications and make decisions.
• Work with partners to source accommodation.
• Support vulnerable households in need.

Skills

Housing law knowledge

Negotiation skills

Communication skills

Organizational skills

Job description

Overview

Are you passionate about helping people in housing need? Do you have the skills to prevent homelessness and make a real difference in your community? If so, we'd love to hear from you. About the Role: We're looking for a Housing Advice Officer to join our busy team. You'll provide high-quality housing advice and work directly with residents who are facing homelessness or housing difficulties.

This is a varied role where no two days are the same - one day you might be negotiating with a landlord to save someone's tenancy, the next you could be supporting a vulnerable household to access safe accommodation. You'll manage your own caseload, carry out detailed homelessness assessments under the Housing Act 1996 and Homelessness Reduction Act 2017, and develop Personalised Housing Plans to achieve the best possible outcomes for our residents.

Responsibilities

• Giving clear, practical housing advice on homelessness, landlord/tenant issues, affordability, and domestic abuse.
• Preventing homelessness wherever possible by negotiating with landlords, family members, and other agencies.
• Assessing homelessness applications and making legally robust decisions.
• Working with partners such as private landlords, housing associations, and support agencies to source accommodation and support.
• Putting the customer at the heart of everything you do, especially vulnerable households who may need extra support.

About You

• Experienced in housing, homelessness, tenancy management, or a related area.
• Knowledgeable about housing law, homelessness legislation, and welfare benefits (or eager to learn quickly).
• A strong communicator, able to build trust and negotiate effectively.
• Highly organised, able to manage a busy caseload to statutory deadlines.
• Committed to fairness, safeguarding, and providing excellent customer service.

What We Offer

• A supportive and collaborative team environment.
• Ongoing training and development to build your housing law expertise.
• The opportunity to make a direct and positive impact on people's lives.
• [Insert benefits - pension scheme, flexible working, annual leave, etc.]
• Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law