Housing Administrator

Castle View Personnel; Invergordon; On-site; GBP 30,000 - 31,000; Part time

Job summary

A recruitment agency is seeking an experienced Housing Assistant/Administrator on a full-time temporary basis in Invergordon. The role involves providing high-quality customer services and effective administration in housing operations. Responsibilities include processing customer services, responding to complaints, and assisting colleagues. Candidates should have excellent communication skills, a strong background in administration, and the ability to work independently. This position offers a salary between £30,000 and £30,500.

Qualifications

• Experience in administration within a customer-focused environment.
• Ability to manage multiple tasks effectively.
• High standard of literacy and numeracy.

Responsibilities

• Process and administer a range of customer services activities.
• Provide cover/answer calls to give advice and guidance to customers.
• Investigate and respond to complaints.

Skills

Time management

Communication and interpersonal skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Title

Housing Assistant/Administrator

Type

Temporary

Hours

Full Time – Monday to Friday, 35 hours per week

Location

Invergordon

Salary

£30,000 – £30,500

Summary

Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 2 months. This is a full‑time role and the purpose is to deliver a high level of frontline administration and customer services in all aspects of housing operations.

Duties

• Process and administer a range of customer services activities to ensure the smooth and efficient delivery of excellent customer services.
• Provide cover/answer calls to give advice and guidance to customers.
• Investigate and respond to complaints.
• Assist colleagues with the collation of performance data, statistics, and profiling reports.
• Support the organisation's customer engagement objectives.
• Provide high‑quality advice and information, adhering to policies at all times.
• Take part in progress/performance reviews.
• Cooperate with other departments.
• Attend training courses and complete online training modules as required to meet the post requirements.
• Take responsibility for own personal development, seeking out opportunities to learn new skills.
• Undertake any other duties as requested by management.

Person Specification

• Plan, prioritise and manage time, workload and competing demands to exceed targets and meet deadlines.
• Work unsupervised and make decisions independently.
• Review work to ensure accuracy to a high standard.
• Work in partnership with peers and colleagues as part of an effective and efficient team.
• Possess a high standard of literacy and numeracy.
• Be self‑motivated, have a confident, positive, and helpful outlook and be adaptive to change.
• Demonstrate excellent communication and interpersonal skills.
• Demonstrate a professional approach to ensure customers and colleagues are valued and their needs are responded to appropriately.
• Have experience or be able to work in administration in a customer‑focused environment.
• Experience dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
• Previous experience and commitment to achieving successful performance results.
• Resolve customer queries at the first point of contact.
• High standard of computer literacy in Microsoft Word, Excel, and Outlook.
• Understand the requirements for the correct recording and control of client information.
• Ability to use input and extract data accurately to and from housing information systems.
• Experience of the Housing sector is preferred but not essential.

Contact

For more information respond by email or contact Castle View Personnel on 01463 230 200.