Housekeeping Training Lead - Elevate Guest Experience

PPHE Hotel Group; Greater London; On-site; Full time

Job summary

A leading hotel group in Greater London seeks a Housekeeping Trainer to lead and train the housekeeping team, ensuring high standards of cleanliness. Responsibilities include guiding new starters, conducting room inspections, and fostering a positive guest experience. Join an organization dedicated to service excellence with comprehensive benefits including competitive salary, substantial discounts, and extensive holiday entitlements.

Benefits

Heavily discounted hotel room rates

50% F&B discount

30 days holiday per year

Two free meals per day

Access to 40% of pay before payday

Recommend a Friend scheme - £750

Discounted prices at hundreds of retailers

Gym discounts

Travel season ticket loans

Company pension plan

Free dry cleaning

Qualifications

• Experience in housekeeping or hospitality is preferred.
• Ability to guide and mentor new staff members.
• Strong communication and interpersonal skills.

Responsibilities

• Guide new starters through the fundamental steps of services for Housekeeping.
• Ensure an efficient operation on the shift and take responsibility for team briefings and room inspections.
• Empower the team to be more involved in the guest experience.
• Monitor and evaluate the ongoing training to ensure all team members are educated on the correct and agreed-on company practices and procedures.
• Develop and skill up the teams and give them opportunities to take more responsibility and show their value to the business.

Skills

Training new staff

Team leadership

Room inspections

Guest experience enhancement

Job description

A leading hotel group in Greater London seeks a Housekeeping Trainer to lead and train the housekeeping team, ensuring high standards of cleanliness. Responsibilities include guiding new starters, conducting room inspections, and fostering a positive guest experience. Join an organization dedicated to service excellence with comprehensive benefits including competitive salary, substantial discounts, and extensive holiday entitlements.