Housekeeping Team Member

LGH Hotel Management Ltd; Brentwood; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company in Brentwood is seeking a Housekeeping Team Member to join their vibrant team. In this role, you will be responsible for ensuring guest rooms and public areas are impeccably cleaned and maintained. The ideal candidate has a passion for customer service, great attention to detail, and the ability to work well in a team. Competitive benefits include employee discounts, legal advice, and free meals on duty, all while contributing to a memorable stay for hotel guests.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefit program

Shopping discounts

Eye care

Free meals on duty

Counseling sessions

Cycle to work scheme

Wellbeing support

Qualifications

• Previous experience in a similar role is required.
• Passionate about exceptional customer service.
• Punctual and reliable team player.
• Ability to prioritize tasks effectively.
• Physically fit to meet job demands.
• Good understanding of health and safety regulations.

Responsibilities

• Clean and maintain guest rooms and public areas.
• Deliver exceptional service levels to guests.
• Adhere to high cleaning standards.
• Report any damages or breakages promptly.
• Tidy and return equipment to designated areas daily.

Skills

Attention to detail

Customer service

Team player

Time management

Communication skills

Physical fitness

Job description

Housekeeping Team Member

Holiday Inn Brentwood M25, Jct.28

Check out the hotel on our virtual tour!

The Opportunity

Join Our Sparkling Team as a Housekeeping Hero!

Are you ready to be the unsung hero of our hotel, ensuring every corner shines and every guest feels at home? As a Housekeeping Team Member, you'll be the heart and soul of our establishment, transforming spaces into pristine, welcoming havens.

What You’ll Do:

• Create Comfort: Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
• Exceed Expectations: Deliver exceptional service levels, making sure our guests experience nothing but the best.
• Attention to Detail: Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top‑notch condition.
• Organize with Ease: Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.

Why You’ll Love It:

• Be a Part of Something Special: Join a team that values your hard work and dedication.
• Make a Difference: Your efforts will directly impact our guests’ experiences, making their stay memorable.
• Grow with Us: Opportunities for personal and professional development in a supportive environment.

Ready to make our hotel sparkle? Apply now and become a Housekeeping Hero!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well‑maintained guest rooms and public areas
• Is a team player who is reliable, punctual and able to work collaboratively with others
• Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast‑paced environment
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
• Has a positive attitude and a willingness to learn and develop new skills
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all‑day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24‑hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests.

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.