Housekeeping Coordinator

Silver Arch Group; Ryde; On-site; GBP 26,000; Full time

Job summary

A growing property management firm in Ryde is seeking a Housekeeping Coordinator to support the Holiday Let Solutions team. This role requires strong communication, organizational, and IT skills while managing housekeeping schedules and maintenance requests. On-call responsibilities are part of the job for one week and weekend per month. Candidates must have a full UK driver's license and own vehicle for business travel, offering genuine opportunities for career progression into property management roles.

Qualifications

• Full, clean UK driver's license required.
• Own vehicle for business travel is a must.

Responsibilities

• Liaise with housekeepers to organise their shifts.
• Upload & track bookings via property management software.
• Assign changeover tasks to relevant housekeepers.
• Order required linens and hampers for changeovers.
• Organise hot tub changeovers and gardening works.
• Manage urgent maintenance highlighted by housekeepers.
• Answer calls and emails from clients and housekeepers.

Skills

Strong communication skills

A high level of attention to detail

Strong organisational skills

Ability to problem solve

Proactive and solution driven

Strong IT skills

Job description

Housekeeping Coordinator

Salary: £26,000

Hours: 37.5 hours a week – 8:30am – 5pm (1hr lunch break) Monday, Tuesday, Thursday, Friday & Saturday (Saturday’s can be changed to Wednesday’s on an ad‑hoc basis during the low season if suitable for the business needs)

Reporting to: Manager – Silver Arch Holiday Let Solutions

The Company

Silver Arch Group Limited is one of the Island’s fastest growing property management companies, working with national and local estate, lettings and holiday let agents, as well as directly with landlords and property owners.

With our brands Silver Arch Property Solutions, Silver Arch Holiday Let Solutions and Silver Arch Facilities Solutions we manage holiday lets, second homes, residential lets and office premises. Our property management solutions include housekeeping, end of tenancy cleaning, planned and emergency maintenance, gas and electrical maintenance as well as compliance areas such as EPCs and fire safety risk assessments.

The Role

Due to significant growth, Silver Arch Group is recruiting within our Holiday Let Solutions team. The role is to support the department manager with coordinating housekeeping/cleaning, maintenance requests and being a point of contact for any questions/queries from our owners.

This role will include, but is not limited to:

• Liaising with housekeepers to organise their shifts.
• Uploading & tracking bookings via our property management software.
• Assigning changeover tasks to relevant housekeepers.
• Ordering the required quantities of linens and hampers required for upcoming changeovers.
• Packing-up linens for housekeeps to collect on changeover days.
• Organising hot tub changeovers and gardening works as and when required on changeover days.
• Organising any required maintenance — this can include urgent maintenance highlighted by a housekeeper or guest whilst onsite, planned maintenance work for a refurb project or compliance areas associated with holiday lets.
• Answering calls and responding to emails from owners/clients and housekeepers and supporting them with any questions or queries.
• Additional administration tasks as and when required.

On Call

As part of the role, for one week and weekend per month you will be on call to handle out of hours emergency maintenance calls. On call runs from 5pm to 9am Monday through Saturday and all day Sunday.

Progression Opportunity

With the company growing rapidly, this role offers genuine long‑term career progression. High performers will have the opportunity to progress into a Property Manager position, taking responsibility for their own portfolio of properties and managing a dedicated team of housekeepers.

The successful candidate will have the following skills

• Strong communication skills
• A high level of attention to detail
• Strong organisational skills
• Ability to problem solve
• Proactive and solution driven
• Strong IT skills

All applicants must have

• A full, clean UK drivers license
• Own vehicle for business travel (mileage claimed at 30p per mile)