Housekeeper- Swift Ward

NHS; England; On-site; GBP 25,000; Part time

Job summary

A leading healthcare provider is seeking a Housekeeper to ensure a clean, safe environment for patients. Responsibilities include maintaining cleaning standards, assisting patients with their meals, and providing general support to staff. The ideal candidate will possess strong leadership and communication skills, along with relevant training. This part-time, permanent role offers a salary of £24,465 per annum pro-rata and requires a commitment to patient-centered care while embodying the Trust's core values.

Benefits

Flexible working patterns

Supportive work environment

Ambitious transformation plans

Qualifications

• Previous experience in work or technical roles.
• Clear & polite telephone skills.
• Ability to work under pressure and prioritize.

Responsibilities

• Monitor and maintain cleaning standards on the ward.
• Ensure patients order food and assist with eating.
• Welcome and guide visitors on arrival.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Customer service

Education

General training qualifications

Job description

Job Summary

We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post holder will work as an integral part of the ward team and will be responsible for the coordination of all patient facilities/services in the ward area and for ensuring a clean, safe and comfortable environment. The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patient needs, as determined by the ward sister/charge nurse. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Responsibilities

• Assist in monitoring and maintaining cleaning standards on the ward and carry out spot cleaning.
• Ensure patients order food where necessary taking into account special needs and meal requirements.
• Provide eating assistance, e.g., cutting up of food and placing food within reach and prepare hot/cold beverages.
• Carry out monitoring of service delivery especially related to cleaning, food, linen and the environment.
• Transfer and dispose of clinical, domestic and confidential waste as per Policy.
• Welcome and guide visitors on arrival and assist with the induction of new staff.

Person Specification

Essential

• General training qualifications.
• Previous experience in work or technical roles, including experience/previous level of responsibility and customer service focused environment.
• Clear & polite telephone skills and verbal communications.
• Dealing with enquiries/complaints.
• Ability to work closely with all levels of staff and adaptability, able to prioritise especially under pressure.
• Leadership, organisational, communication and motivation to work alone and within a team.
• Confidentiality and flexibility/adaptable.
• Knowledge of Health & Safety issue, clerical procedures/ordering supplies.
• Understanding of, and commitment to, equality, diversity and inclusion, and role model our Trust values every day.

Desirable

• Basic general education – English & Maths.
• Computer literacy.
• Previous employment within the NHS, hospital environment or hotel industry.
• Training in food hygiene, cleaning standards/small maintenance tasks.
• Dealing with the public, patients nutritional needs, waste management, infection control issues.

Qualifications / Training

• General training qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

East and North Hertfordshire Teaching NHS Trust
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB

Website: https://www.enherts-tr.nhs.uk/

Job Details

Date posted: 12 December 2025
Pay scheme: Agenda for change
Band: 2
Salary: £24,465 a year per annum – pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 361-7563033
Job locations: Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

Hospital Locations

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

About Us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.