Household Claims & Complaints Advisor

Ageas UK; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm is seeking a dedicated Complaints Handler in Eastleigh. In this role, you will manage and resolve customer complaints, ensuring fair outcomes while providing exceptional service. Ideal candidates will have a strong background in household claims and excellent communication skills. This position offers flexible working options and various benefits, making it a great opportunity for career advancement and personal development.

Benefits

Flexible working options

Career development opportunities

Range of benefits

Qualifications

• Proven experience in handling customer complaints effectively.
• Strong communication skills for engaging with customers and stakeholders.
• Ability to work within claims processes.

Responsibilities

• Manage and resolve customer complaints efficiently.
• Ensure adherence to claims processes.
• Engage with stakeholders to achieve fair outcomes.

Skills

Customer service

Communication skills

Knowledge of household claims

Job description

A leading insurance firm is seeking a dedicated Complaints Handler in Eastleigh. In this role, you will manage and resolve customer complaints, ensuring fair outcomes while providing exceptional service. Ideal candidates will have a strong background in household claims and excellent communication skills. This position offers flexible working options and various benefits, making it a great opportunity for career advancement and personal development.