House Manager

McCarthy Stone; Dawley; On-site; GBP 27,000; Full time

Job summary

A leading retirement living provider in the UK is seeking a House Manager to support homeowners and enhance their quality of life. This role involves delivering high-quality customer service, overseeing facilities management, and fostering community engagement. Ideal candidates will have customer service experience and strong communication skills. The position offers a salary of £26,821.04 annually, benefits including a pension plan, and generous annual leave. Join a team dedicated to making retirement living enjoyable and fulfilling.

Benefits

Group personal pension

Life assurance

Flexible working hours

Generous annual leave

Qualifications

• Extensive experience in a customer-service-oriented position.
• Excellent communication skills with a positive attitude.
• Professional approach with high-quality standards.
• Ability to thrive in a busy, varied role.

Responsibilities

• Welcome new homeowners and support them in settling in.
• Provide a front-of-house service and assist visitors.
• Be the first point of contact for homeowners.
• Manage the estate's gardens and grounds.
• Facilitate social interactions among homeowners.

Skills

Customer service orientation

Effective communication

Resilience

Problem-solving

Basic health and safety awareness

Computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

Position Overview

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. The House Manager’s key role is to enhance homeowners’ quality of life and enable them to maintain their independence.

This diverse role encompasses high‑level customer service, front‑of‑house and facilities management, and community engagement. Successful candidates will manage a strong community with our homeowners through event coordination, regular meetings to report company updates, and addressing residents’ priorities.

We welcome applications from those experienced in front‑line services or customer‑service management. McCarthy Stone is the leading UK’s retirement living providers. The role is based at Webb Grange, Telford, Shropshire, and you will receive comprehensive training including basic first aid, working safely in the workspace, Dementia Friends training and more.

Responsibilities

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all homeowners and offering help, support and advice as necessary.
• Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
• Being the “face” of McCarthy Stone for families and friends of our homeowners.
• Dealing with homeowner issues with sensitivity, understanding confidentiality and respecting privacy.
• Managing development, gardens and grounds efficiently and effectively, ensuring a safe, secure, well‑maintained and pleasant environment.
• Facilitating social interaction and helping homeowners enjoy retirement living to the fullest.
• Ensuring that all health and safety requirements are adhered to.

Qualifications

• Extensive experience in a professional, customer‑service‑oriented position.
• Excellent communication skills with a real “can‑do” attitude.
• A professional approach with high‑quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilient and capable of effective problem‑solving.
• Awareness of basic health and safety is a distinct advantage.
• Good level of computer literacy, including Microsoft Word and Outlook.
• Previous/current first‑aid qualifications an advantage (training provided).

Compensation and Hours

Salary: £26,821.04 per annum (actual) plus benefits and bonus.

Hours: 35 hours per week, Monday to Friday, working throughout the year.

Benefits

• Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours.
• Working in beautiful surroundings with generous annual leave (25 days rising to 28 days, plus bank holidays).
• Access to benefits platform with discounted gift cards, e‑gifts, and offers from leading brands.