Hour Passion Bicester Village - Retail Sales Advisor - FTC - 20 hours

The SWATCH Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in London is seeking a Sales Advisor to deliver exceptional customer service and maintain product knowledge. Candidates should have retail experience, preferably in luxury items, and a passion for watches. Fluency in multiple languages is a plus. This role involves working flexible hours, ensuring compliance with company policies, and assisting in various store operations.

Qualifications

• Experience at a sales advisor level in retail.
• Preferably from a watch/jewellery or prestige retail background.
• Enjoy working in luxury retail and have a passion for watches.

Responsibilities

• Greet and serve customers, providing exceptional service.
• Ensure familiarity with product range and provide detailed information.
• Assist in security and cash handling duties.

Skills

Experience in the Retail Industry

Understanding of luxury retail

Ability to communicate in other languages

Passion for watches

Customer service excellence

Job description

Job description

Key Tasks:

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Essential

• Experience in the Retail Industry at a sales advisor level.
• Preferably from a watch/jewellery, or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages including Mandarin / Arabic.