Hotel Support Manager

Atlas Hotels Ltd; Remote; GBP 41,000 - 50,000; Full time

Job summary

A leading hospitality group in the UK is seeking a Hotel Support Manager to join their Operations team. This role involves covering managerial vacancies in hotels, mentoring teams, and ensuring exceptional guest experiences. The ideal candidate will have proven supervisory experience in a branded hospitality environment, excellent communication skills, and a valid UK driving license. Extensive travel is required, with the successful applicant enjoying competitive benefits including discounted hotel stays and health plans.

Benefits

Discounted hotel stays for £25 per night

50% off food and drink

Monthly cash rewards

Health Plan covering dental and optical costs

Exclusive deals from major brands

Pension scheme with auto-enrolment

Employee referral bonus

Qualifications

• Proven hotel experience in a supervisory or management role within a branded hospitality environment.
• Experience uplifting capability and performance in others through hands-on support.
• Valid UK Driving Licence.

Responsibilities

• Cover Hotel Manager vacancies, coach teams and support new manager inductions.
• Roll out SOPs and embed operational standards to drive consistency across hotels.
• Drive efficiency, performance and commercial success.

Skills

Strong coaching and mentoring skills

Excellent communication and interpersonal skills

Organised and calm under pressure

Ability to build trust quickly

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hours: 40 hours per week

Salary: £49,200 + car allowance

Location: Field-based with extensive UK travel (up to 4 nights per week)

Atlas Hotels is hiring a Hotel Support Manager!

At Atlas Hotels, we're not just running hotels-we're redefining exceptional hospitality. As one of the UK's leading hotel groups-and proudly recognised as one of The Sunday Times Best Places to Work-we're all about creating great guest experiences, a fantastic place to work, and strong returns for our investors.

We're on the lookout for a Hotel Support Manager to join our Operations team. If you're passionate about supporting people, driving consistency, and helping hotels deliver outstanding guest experiences, this could be your next big move - and we'd love to hear from you!

In return, you'll enjoy fantastic benefits, including:

• Hotel stays across our 59 hotels (Holiday Inn Express, Hampton by Hilton, and Holiday Inn) for just £25 per night, plus 50% off food and drink
• Worldwide discounts at 6,600+ IHG Hotels globally
• Atlas Friends & Family Discount - up to 45% off for your loved ones
• Monthly cash rewards through our recognition platform
• HSF Health Plan - covering dental, optical, and health costs for you and your family
• Access to Perkbox - exclusive deals and discounts from major brands
• Online GP access, 24/7 counselling, and wellness support
• Auto-enrolment pension scheme through The People's Pension
• £250 employee referral bonus
• Quarterly and annual awards programmes
• Option to buy additional holiday days

What you'll be doing:

• Cover Hotel Manager vacancies, coach teams and support new manager inductions.
• Roll out SOPs and embed operational standards to drive consistency across our portfolio of hotels.
• Mentor and develop teams, building confidence and capability.
• Support and manage employee relations cases and ensure fair, consistent outcomes.
• Share guest and hotel insights to influence improvements.
• Act as a visible role model, linking standards and KPIs to the guest experience.
• Drive efficiency, performance and commercial success.
• Monitor compliance and support audits.
• Step in wherever needed, including out-of-hours support.

We think you'll thrive if you have:

• Proven hotel experience in a supervisory or management role within a branded hospitality environment.
• Strong coaching and mentoring skills, with the ability to build trust quickly and influence without formal authority.
• Experience uplifting capability and performance in others through hands-on support.
• Excellent communication and interpersonal skills, with the ability to act as a link between hotel teams and the support centre.
• Strong understanding of guest service delivery and operational excellence frameworks.
• Organised, calm under pressure, and able to prioritise multiple demands effectively.
• Willingness to travel extensively (up to 4 nights per week) and work varied hours.
• Valid UK Driving Licence.

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.