Hotel Staff

Greene King; Cheltenham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality company in Cheltenham is seeking Hotel Staff to create unforgettable customer experiences. Responsibilities include checking in guests, addressing inquiries, and maintaining cleanliness. The ideal candidate will have a passion for customer service and a positive attitude. The role offers competitive salary and benefits including discounts on food and drink, career development opportunities, and a free employee assistance program.

Benefits

Competitive salary

33% discount for staff and 15% for friends

Employee assistance programme

50% discount at Greene King Inns

Referral bonuses up to £1,500

Wagestream for early wage access

Up to 30% off retail

Training and development opportunities

Qualifications

• Passion for providing excellent customer service.
• Ability to handle customer inquiries and complaints effectively.
• Experience in a hospitality environment is a plus.

Responsibilities

• Create memorable experiences for each customer.
• Check guests into their rooms and ensure a smooth check-in process.
• Maintain a clean and safe front of house environment.
• Handle telephone inquiries and customer complaints.
• Pour drinks to perfection and provide recommendations.

Skills

Customer service

Attention to detail

Positive attitude

Team player

Willingness to learn

Job description

As Hotel Staff, you'll be key to creating unforgettable moments for customers, whether you're checking in a guest or recommending the perfect drink to a customer after a long day, you'll keep the good times flowing. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

Benefits

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance programme – mental health, well‑being, financial and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…