Hotel Services Supervisor

Cwm Taf Morgannwg University Health Board; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health board in the UK is seeking a Hotel Services Supervisor to oversee housekeeping and catering services, ensuring compliance with NHS standards. The role involves supervising a team, implementing policies, and maintaining effective communication. Ideal candidates will have supervisory experience, a Level 3 catering qualification, and be competent in Word and Excel. The position offers a salary range of £25,313 to £26,999 pro rata, with opportunities for career growth and a supportive work environment.

Benefits

Generous leave

Flexible work

Career growth opportunities

Ongoing learning and development access

Qualifications

• Prior supervisory experience is essential.
• Experience in catering and domestic services is preferred.
• Candidates should hold a Level 3 or above catering qualification.

Responsibilities

• Assist in implementing operational policies and procedures.
• Review working practices to meet standards and regulations.
• Advise the Team Leader on service performance.

Skills

Previous supervisory experience

Communication Skills

Teamwork

Catering experience

Cleansing services knowledge

Education

Level 3 or above catering qualification

Good standard education

Tools

Word

Excel

Job description

"

Go back Cwm Taf Morgannwg University Health Board

Hotel Services Supervisor

The closing date is 30 December 2025

To support the Facilities (Hotel Services) team in delivering Housekeeping and catering services to the National Standards for these services in NHS Wales, HIW standard 5 and 9 and Organisational Standards.

To assist in developing, maintaining and promoting the highest standards of service delivery and team working practices; and helping to maintain open, effective communication.

Main duties of the job

Report to and work with the Facilities Team Leaders to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.

Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.

Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.

The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.

Welsh Skills Desirable:This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.

Person Specification

Knowledge & Experience

• Previous supervisory experience
• Experience in catering and domestic services
• Level 3 or above catering qualification
• Experience and knowledge in cleaning services
• Good standard education
• Competent using word and excel
• Welsh Language Skills (Level 3 and above/B2).

Experience

• Communication Skills
• Working as a team
• Healthcare setting experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 a year per annum pro rata"