Hotel Receptionist

Ballathie House Hotel Company Ltd; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury country house hotel in Scotland is seeking a Receptionist to join their team. The role involves welcoming guests, managing inquiries, preparing invoices, and conducting banking. Applicants should possess excellent customer service skills and attention to detail. Previous reception experience is preferred, but training is provided. A competitive salary and support will be offered. Own transport is essential due to the location.

Benefits

Competitive salary

Full training and ongoing support

Uniform provided

Qualifications

• Enthusiastic and well-presented individual with a friendly personality.
• Experience in hotel reception preferred but not essential.
• Must have own transport due to location.

Responsibilities

• Welcome guests and handle telephone enquiries.
• Prepare invoices and manage payments.
• Conduct end of shift/day banking.

Skills

Customer service skills

Good communication skills

Attention to detail

Ability to work under pressure

Job description

We are currently seeking a Receptionist to join the team at Ballathie House Hotel. Full-time and part-time applicants will be considered. Part-time applicants must be available to work a minimum of 3 days per week. The reception department operates 7 days a week on a shift pattern therefore you must be available to work evenings and weekends. Shifts are from 7am to 3pm and 3pm to 11pm.

About the Role

A few of the duties you will undertake in this varied role include welcoming our guests, dealing with telephone enquiries and reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking.

About You

We are seeking a well presented, enthusiastic customer focused person with an outgoing friendly personality. A desire to deliver a high standard of customer service is essential, along with good communication skills. We would like you work with a high attention to detail and accuracy along with the ability to stay calm under pressure. Previous hotel reception experience would be preferred but not essential as full training will be given.

About Us

Ballathie House Hotel is a luxury 4 star Country House, just a few miles from Perth. The Hotel has the enviable position of sitting on the banks of the River Tay, surrounded by beautiful Perthshire Countryside. We pride ourselves in offering the very best of Scottish hospitality to our guests. We will offer full training and ongoing support. A competitive salary is available, along with straight shifts and uniform. If you think you would like to be part of our fabulous team, we would like to hear from you.

We are not on a public transport route therefore having your own transport is essential.