Hotel Receptionist

Jark PLC; Lancaster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local hotel is seeking a Receptionist to provide excellent service to guests. Responsibilities include managing check-ins/outs, processing payments, and handling inquiries. Ideal candidates should have at least 12 months of experience in similar roles and strong communication skills. The position offers a pay-rate of £12.50 for a 40-hour work week over 5 days.

Qualifications

• 12 months experience in a similar role is preferred.

Responsibilities

• Answer the switchboard and transfer calls as required.
• Prepare guest accounts and restaurant bills.
• Take reservations and enter them into the system.
• Process payments for guest accounts and restaurant bills.
• Handle guest requests and enquiries efficiently.
• Check in and out guests according to procedures.
• Address complaints and escalate as necessary.

Skills

Good communication skills

Diplomacy to manage complaints and emergencies

Ability to multi-task and manage time

Decisiveness

Job description

Overview

My client, a hotel near Evesham, is looking to recruit a Receptionist on a Permanent basis. You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.

Responsibilities

• Answering the switchboard and transferring calls as required
• Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
• Dealing with guest requests and enquiries on a one to one basis and over the telephone
• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately

Qualifications

• ideally, 12 months experience in a similar role
• Good communication skills
• Diplomacy to manage complaints and emergencies
• An ability to multi-task and manage your time
• be decisive when required

Pay and schedule

The pay-rate is £12.504 based on 40 hours per week, working week is based on 5 days out of 7

Keywords

hotel reception, duty manager, supervisor, opera, reservations, check-in