Hotel Receptionist

Macdonald Portal Hotel Golf & Spa; England; On-site; GBP 10,000 - 40,000; Full time

Job description

Overview

The Macdonald Portal Hotel Golf and SPA is looking to hire a Receptionist to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. Checking in and out of our guests, preparing guest reservations.

Responsibilities

• Chronologically record incident details in the Duty Manager’s log sheet throughout duration of shift, ensuring any incident/accident report is issued and distributed accordingly.
• Have complete and full knowledge of Hotel/Property building and surrounding areas, as well as all activities and facilities.
• Answer all phone calls, and proceed to the relevant area or person, in case of emergency, deals with incident / problem accordingly.
• Upon completion of shift provides a full verbal and written handover to the Reception Supervisor
• Ensure a courteous and efficient service is provided at the Front Desk.