Hotel Receptionist

BLG - Front of House; Crawley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A hospitality company in Crawley, UK is seeking a dynamic receptionist to create a welcoming atmosphere for guests. Key responsibilities include managing check-in/check-out procedures and addressing guest inquiries. Ideal candidates should demonstrate excellent customer service, effective communication skills, and the ability to remain calm under pressure. Opportunities for career advancement within the group make this a promising position. Competitive salary and great employee perks offered.

Benefits

Discounted employee rates at Arora Hotels

Christmas gifts and employee parties

Cycle to work scheme

UK attraction discounts

Employee assistance programme

Recognition awards

Qualifications

• Experience in a similar role is a significant advantage.
• Strong organizational skills and attention to detail are essential.
• Excellent communication skills in written and spoken English.

Responsibilities

• Greet guests with a warm welcome and smile.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly.
• Work closely with other departments for seamless experiences.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Attention to detail

Job description

Salary – £27,040

Holiday –28 daysholiday, enhanced after 5 years of service.

Butthere’smore...

• Discounted employee friends & family rates at Arora Hotels.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.

• Manage check-in and check-out procedures efficiently,

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls,allocatingrooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.