Hotel Receptionist

The Lodge Hotel; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A boutique hotel in London is seeking a Front Office Agent to manage reservations and provide exceptional customer service. You will perform check-in/check-out tasks, handle guest inquiries, and ensure a pleasant stay for all guests. The ideal candidate has previous hotel experience and strong communication skills. This full-time position offers a competitive hourly wage, holiday entitlement, and various benefits including food and beverage discounts.

Benefits

Competitive salary

28 days holiday per annum

Free parking

Food and Beverage discounts

Meals on duty

Uniform care

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• You must have the right to work and live in the UK (work visa, pre-settled or settled status).

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about our hotel, available rooms, rates and amenities.
• Confirm group reservations and arrange personalized services for VIP customers.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

Hotel reservations software

Job description

Overview

We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include (not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering night shifts. If you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests by collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.
• You must have the right to work and live in the UK (work visa, pre-settled or settled status).

Benefits

• Competitive salary.
• 28 days holiday per annum.
• Free parking.
• Food and Beverage discounts.
• Meals on duty.
• Uniform care.

Job Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: 7am to 15:30 or 14:30 to 23:00
• Salary: £12.5 – £13 hourly
• Starting time: Immediate start

About The Lodge Hotel

The Lodge Hotel, Putney – a 90 bedrooms gorgeously designed boutique hotel with a focus on exceptional service, offering unrivalled value.