Hotel Receptionist

FWP- Front Office; Borough of Runnymede; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in the United Kingdom is seeking a dedicated Front Office Staff member. You will be responsible for warmly greeting guests, managing check-in and check-out processes, and providing information about hotel facilities. Key skills required include strong communication, organizational abilities, and a focus on high-quality service. Experience in a similar role at a 5-star hotel is a plus, along with familiarity with Opera PMS. Competitive salary and numerous employee perks available.

Benefits

28 days holiday

Free meals on duty

Uniform provided

Complimentary on-site parking

Free shuttle service to Heathrow

Discounted employee rates at hotels

Food and beverage discounts

Christmas gifts and parties

Employee assistance programme

Cycle to work scheme

Life assurance scheme

Wage stream

Recognition awards

Qualifications

• Conversant with hotel facilities and local area information.
• Experience in a similar role at a 5-star hotel is an advantage.
• Professional appearance and proactive manner.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Provide information about hotel services and resolve issues.
• Work with departments for seamless guest experiences.

Skills

High-quality service orientation

Strong organizational skills

Multi-tasking ability

Excellent communication

Tools

Opera PMS

Job description

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more…

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on‑site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us…

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five‑star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do…

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you…

• Providing a high‑quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5‑star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us…

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary