Hotel Operations Manager

Interstate Europe Hotels & Resorts; Skelton-in-Cleveland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking an experienced Operations Manager in Skelton-in-Cleveland to deliver exceptional guest experiences. The ideal candidate will have strong Food & Beverage expertise, proven leadership skills, and the ability to enhance service delivery. If you're ready to step up in your hospitality career, apply today!

Benefits

Industry-leading training and leadership development opportunities

Hotel discounts up to 50% off food & beverage and spa

24/7 Employee Assistance Programme

Uncapped incentives to reward contributions

Qualifications

• Proven experience managing at Head of Department level within a hotel or hospitality venue.
• Extensive Food & Beverage leadership experience.
• Strong leadership skills to inspire and develop high-performing teams.

Responsibilities

• Implement and maintain standard operating procedures for consistency and quality.
• Oversee daily operations and step in for the General Manager when required.
• Analyse guest feedback and lead action plans to enhance service delivery.

Skills

Leadership skills

Food & Beverage expertise

Revenue management

Customer service

Job description

Location

Mercure York Fairfield Manor

Overview

We’re looking to recruit an experienced Operations Manager with first class experience in a Food and Beverage environment at Mercure, Leeds Parkway.

Who are we?

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. We’re passionate about connecting great people to great experiences in exciting destinations, working with world-class brands such as Hilton, IHG, Accor, Marriott, and more. From the diversity of our people and locations to our “people first” approach, the Aimbridge experience is like no other.

What’s in it for you?

As part of the Aimbridge team, you’ll enjoy:

• Industry-leading training and leadership development opportunities
• Hotel discounts across our portfolio – staff rates and up to 50% off food & beverage and spa
• Access to Stream – draw up to 40% of your pay as you earn and set automatic savings
• 24/7 Employee Assistance Programme for your wellbeing
• Uncapped incentives to reward your contributions

A day in the life of an Operations Manager…

As Operations Manager, you’ll play a pivotal role in delivering exceptional guest experiences and driving operational excellence across all hotel departments. You’ll:

• Implement and maintain standard operating procedures to ensure consistency and quality
• Oversee daily operations, stepping in for the General Manager when required
• Analyse guest feedback and lead action plans to enhance service delivery
• Collaborate with department heads to drive performance, recruitment, and team development
• Contribute to the hotel’s strategic business plan and maximise revenue opportunities

What makes this role unique?

We’re looking for an Operations Manager with strong Food & Beverage expertise. You’ll be the go-to leader for F&B strategy, ensuring our bar, restaurant, and events deliver exceptional quality and profitability. From menu innovation to service standards, your experience will shape the guest dining experience and drive commercial success.

What do we need from you?

• Proven experience managing at Head of Department level within a hotel or hospitality venue – ideally with a major global brand
• Extensive Food & Beverage leadership experience – from operational delivery to financial performance
• Strong leadership skills with the ability to inspire and develop high-performing teams
• Commercially astute, with a track record of driving revenue and controlling costs
• A passion for exceptional guest service and living our brand standards every day

At Aimbridge, we know our people are the heart of our business. We’re committed to creating an inclusive environment where everyone has A Place to Grow.

So, if you’re ready to take the next step in your career and make a real impact, click apply today – we’d love to welcome you to our team shaping the future of hospitality.